Introduction

Welcome to the CGG Services Healthcare Scheme guide.

CGG have appointed us, Healix Health Services Ltd, to manage this scheme. Our role is to assess and manage medical needs that you might have as well as the care and treatment you receive.

The CGG Services Healthcare Scheme is designed to cover you for the diagnosis and/or treatment of a short term medical condition, if the treatment is medically necessary.

The scheme is not intended to cover all medical conditions. There are some medical conditions and treatments that are excluded from cover (please see exclusions and limitations for further details on this).

All treatment (including consultations and diagnostic tests) should be authorised in advance. Therefore it is essential that you call us before you receive treatment, to ensure that your proposed treatment is eligible for cover under the scheme.

Table of benefits - CORE

Your scheme benefits are set out in the table below.

Benefit limits apply to each individual member or dependant in any one year of cover, unless otherwise stated.

All claims are subject to your excess, which will be applied to the first eligible treatment within each scheme year.

Please note the below benefits are subject to an overall benefit limit of £80,000 per member per scheme year.

The scheme will commence on the 1st January 2024 to 31st December 2024.

Outpatient Diagnostics	Level of cover	Benefit note
Outpatient consultations with a specialist following GP referral Outpatient diagnostic tests and investigations following GP or specialist referral Outpatient treatment following specialist referral Outpatient consultations with a practitioner Outpatient consultations and diagnostic tests with a specialist on self-referral for breast, bowel, prostate and testicular cancer symptoms	Full cover	1a
Neurodevelopmental assessment	Up to £2,000 per scheme lifetime	1b
Outpatient Treatment
Orthotics	Up to £500 per scheme lifetime	2a
Outpatient MRI, CT and PET scans on specialist referral	Full cover	2b
Outpatient surgical procedures	Full cover	2c
Outpatient Therapies
In-network physiotherapy (including self-referral)	Full cover	3a
Out of network physiotherapy following GP or specialist referral	Full cover	3b
Outpatient complementary therapies following GP or specialist referral	Full cover (limited to £250 per scheme year on GP referral)	3c
Inpatient and Daycase Treatment
Specialist fees for inpatient and daycase treatment	Full cover within reasonable and customary guidelines	4a
Hospital charges for inpatient or daycase treatment	Full cover	4b
Parent accommodation	Full cover	4c
Cancer Treatment
Cancer treatment	Full cover	5a
Cancer outpatient complementary therapies	Combined limit of up to £2,000 per condition	5b
Cancer outpatient mental health treatment	Up to £1,000 per scheme year	5c
Cancer additional services	Full cover	5d
Cash Benefits
NHS cash benefit	£200 each day or night	6a
NHS cash alternative	Up to 25% of the costs to receive the procedure privately – please contact us to check if your procedure will be eligible	6b
NHS cancer cash benefit	£300 each day or night	6c
NHS cancer cash benefit for oral chemotherapy and targeted therapies	£600 per month	6d
COVID-19 NHS cash benefit	£300 per day or night up to 30 days per scheme year	6e
Benefits for Specified Treatment
Rehabilitation	Limited cover	7a
Oral surgical procedures	Full cover for specified treatments	7b
Disorders of the eye	Full cover for specified treatments	7c
Pregnancy and childbirth	Full cover for specified treatments	7d
Fertility treatment	Up to £10,000 per member per scheme lifetime	7e
Fertility investigations	Full cover	7f
Women's and Men's Health Benefit Remote advice service with our in-network specialist gynaecologists or men's health specialist (up to 4 consultations per scheme year) Diagnostic tests and investigations following referral from our in-network remote gynaecologists or men's health specialist (up to £500 per scheme year)	Limited cover	7g
Long COVID Benefit Outpatient consultations and diagnostics required as a result of Long COVID Outpatient, daycase and inpatient treatment required as a result of Long COVID Outpatient mental health treatment required as a result of Long COVID (up to £1,500 per scheme year) Outpatient physiotherapy treatment required as a result of Long COVID (up to £500 per scheme year) Outpatient complementary therapies required as a result of Long COVID (up to £250 per scheme year)	Combined overall limit of £5,000 per scheme year (up to £15,000 per scheme lifetime)	7h
Mental heath treatment	Up to a maximum of £20,000 per scheme year	7i
Additional Benefits
Private ambulance charges	Full cover	8
Home healthcare	Full cover	9
Virtual GP	Unlimited	10
Overseas emergency treatment	Limited cover	11

Note: The above benefits only apply when the covered person has treatment in the UK, or when temporarily abroad on holiday or business up to specified limits.

Note 1a: Outpatient Investigations and Treatment

Outpatient investigations and treatment

We will pay in full for:

outpatient consultations with a specialist following GP referral
outpatient diagnostics and investigations following GP or specialist referral
outpatient treatment following specialist referral

Cover is subject to our reasonable and customary fees.

Outpatient consultations with a practitioner

We will pay in full for consultations with a dietician, nurse, orthoptist, podiatrist or speech therapist following GP or specialist referral. The practitioner must be registered with the correct governing body for their field, and meet our definition for a practitioner.

Outpatient consultations with a specialist on self-referral for breast, bowel, prostate or testicular cancer symptoms

We will pay in full for self-referred* consultations and investigations for breast, bowel, prostate or testicular cancer symptoms.

Please refer to the self-referred cancer benefits page for further information on how to access this benefit.

If a diagnosis of cancer is made, cover for eligible treatment will be subject to any limits as detailed in your cancer treatment benefit.

*Please note, cover for self-referral is subject to the medical underwriting on your scheme

Note 1b: Neurodevelopmental Assessment

We will pay up to £2,000 per member per scheme lifetime for the assessment of neurodevelopmental disorders following GP or specialist referral. Assessment must be carried out by a specialist or educational psychologist that we recognise for benefit purposes.

You must have our confirmation before any assessment is carried out and we need full clinical details from your GP or specialist before we can confirm cover.

Once a diagnosis has been confirmed, there will be no further cover for any additional investigations, assessments or treatment in the future.

Please note this benefit is not subject to your scheme underwriting.

Note 2a: Orthotics

We will pay up to £500 per scheme lifetime towards medically necessary orthotics, when these are recommended by a practitioner, physiotherapist, specialist or GP.

Note 2b: Outpatient MRI, CT and PET Scans

We will pay in full for MRI, CT and PET scans on specialist referral.

Note 2c: Outpatient Surgical Procedures

We will pay in full for hospital charges and specialist fees for outpatient surgical procedures, and drugs and dressings used during an outpatient appointment.

Cover is subject to our reasonable and customary fees.

Note 3a: In Network Physiotherapy

We will pay in full for outpatient physiotherapy following GP, specialist or self-referral when treatment is provided by our physiotherapy network provider

Please refer to the musculoskeletal pathway for further information.

Note 3b: Out of Network Physiotherapy Following GP or Specialist Referral

We will pay in full for out of network outpatient physiotherapy following GP or specialist referral.

The physiotherapist must still be recognised by us for benefit purposes.

Note 3c: Outpatient Complementary Therapies Following GP or Specialist Referral

We will pay in full for chiropractic treatment, osteopathy and acupuncture, following GP or specialist referral. You must be referred to a complementary practitioner we have recognised for benefit purposes.

Please note cover is limited to £250 per scheme year if referred by your GP.

Note 4a: Specialist Fees for Inpatient and Daycase Treatment

We will pay for specialist fees for inpatient and daycase treatment. Cover is subject to our reasonable and customary fees.

Note 4b: Hospital Charges for Inpatient or Daycase Treatment

We will pay hospital charges in full for the following:

accommodation and nursing care for inpatient or daycase treatment
operating theatre and recovery room
prescribed medicines and dressings, for use whilst an inpatient or for daycase treatment
eligible surgical appliances - for example, a knee brace following ligament surgery
prosthesis or device which is inserted during eligible surgery
pathology, radiology, diagnostic tests, MRI, CT and PET scans
physiotherapy received during inpatient or daycase treatment
intensive care
short-term dialysis when needed temporarily for sudden kidney failure resulting from an eligible condition or treatment
skin and corneal grafts

Note 4c: Parent Accommodation

We will pay reasonable hospital costs for one parent or legal guardian to stay with a child who is under 16 years old, if a child is admitted to hospital as an inpatient. Cover for this benefit will stop on the child’s 16th birthday. If your child is an inpatient on their 16th birthday, then cover will extend until they are discharged on that occasion. We will only pay the cost if:

it is the parent or legal guardian who stays with the child
the treatment the child receives is covered by the scheme

Note 5a: Cancer Treatment

We will pay for cancer treatment as detailed in the cancer cover explained table.

Please refer to your cancer support explained for information on the additional supportive services available to employees.

Note 5b: Cancer Outpatient Complementary Therapies

We will pay up to £2,000 combined per condition for acupuncture, osteopathy and chiropractic treatment, when recommended by your specialist and required as a direct result of eligible cancer treatment. Treatment must be taken with a complementary practitioner we recognise for benefit purposes. Complementary or alternative products, preparations or remedies are not covered by the scheme.

Note 5c: Cancer Outpatient Mental Health Treatment

We will pay up to £1,000 per scheme year on GP, specialist or self-referral for outpatient mental health treatment required as a direct result of eligible cancer treatment.

Mental health treatment is only covered if it is provided by a psychological therapist or psychiatrist.

Note 5d: Cancer Additional Services

We will pay in full for the cost of external prosthesis, wigs, scalp cooling treatment and medical tattooing for reconstructive purposes only when recommended by your specialist and required as a direct result of eligible cancer treatment.

For wigs and medical tattooing, this benefit is available on a pay and claim basis only.

Note 6a: NHS Cash Benefit

In the event that you are admitted to an NHS hospital, or you elect to receive free treatment through the NHS we will pay an NHS cash benefit of £200 per day or night, for inpatient or daycase treatment. This benefit will only apply to claims for daycase or inpatient treatment that would otherwise have been eligible for benefit under your scheme.

The benefit would be paid to you on completion of your treatment and receipt of the necessary documents, which must be submitted within six months of your treatment date. If you require further information on how to access this benefit, please call on 0208 481 7823.

Note 6b: NHS Cash Alternative

In the event that you require an eligible elective surgical procedure, and you choose to receive this treatment free of charge on the NHS, we may pay you a cash lump sum. Please contact us to check if your procedure will qualify for this benefit.

Note 6c: NHS Cancer Cash Benefit

In the event that you elect to receive free cancer treatment through the NHS, we will pay an NHS cancer cash benefit of £300 per night or day following eligible inpatient or daycase treatment, or outpatient radiotherapy treatment.

This benefit will only apply to claims for daycase or inpatient treatment that would otherwise have been eligible for benefit under your scheme.

Note 6d: NHS Cancer Cash Benefit for Oral Chemotherapy and Targeted Therapies

In the event that you elect to receive oral chemotherapy or targeted therapies via the NHS as an outpatient, we will pay an NHS cancer cash benefit of £600 per month whilst you receive such treatment.

Note 6e: COVID-19 NHS Cash Benefit

In the event that you are admitted to hospital and receive free NHS funded treatment we will pay an NHS cash benefit of £300 per day or night for a maximum of 30 days following inpatient or daycase treatment. This benefit will only apply to claims for daycase or inpatient treatment of COVID-19 and/or complications arising from this condition.

Note 7a: Rehabilitation

We will pay up to 28 days of inpatient, daycase and/or outpatient rehabilitation treatment which is intended to restore health or mobility with the aim of returning you to independent living. The rehabilitation must be referred by a specialist and be an integral part of eligible treatment. Treatment must take place within 12 months of you having been deemed medically fit to commence rehabilitation by your specialist.

Note 7b: Oral Surgical Procedures

We will pay for the following specified oral surgical operations carried out by a specialist:

surgically remove a complicated, buried, infected or impacted tooth root
apicectomy or removal of the tip of a tooth’s root
enucleation of a cyst of the jaw (removing a cyst from the jaw bone)
surgical drainage of a fascial space (tracking) abscess
putting a natural tooth back into a jaw bone after it is knocked out or dislodged in an accident
treatment of facial and mandibular fractures

Note 7c: Disorders of The Eye

We will pay for eligible acute treatment of the following conditions:

cataracts
detached retina
surgical correction of a squint
drooping Eyelids (ptosis) – We will only provide benefit for ptosis (drooping eyelids), if your optometrist identifies visual impairment and you are referred by your general practitioner or optician to a consultant ophthalmologist
wet aged related macular degeneration, where we will pay for a short course of treatment following initial diagnosis

Note 7d: Pregnancy and Childbirth

We will pay for the following specified obstetric procedures / treatment:

pelvic girdle pain in pregnancy
miscarriage or when the foetus has died and remains with the placenta in the womb
still birth
hydatidiform mole (abnormal cell growth in the womb)
ectopic pregnancy (foetus growing outside the womb)
Diastasis recti or Rectus Abdominis (splitting of the abdominal muscles during pregnancy)
post-partum haemorrhage (heavy bleeding in the hours and days immediately after childbirth)
retained placental membrane (afterbirth left in the womb after the delivery of the baby)
eligible mental health treatment for post-natal depression subject to the conditions and limitations set out in the mental health benefit.
medically essential caesarean section where this is an inevitable consequence of a complication to the current pregnancy.
complications following any of the above conditions.
flare up of a non-pregnancy related medical condition that has been made worse by pregnancy

We will require full clinical details from your specialist before we can give our decision on cover.

In the event that the newborn requires immediate treatment as a result of an eligible caesarean section, this should be administered by the NHS free of charge. If the newborn is not entitled to NHS care and is not accepted as a dependant on the scheme we will pay for treatment for up to 7 days following the birth, to allow you time to make alternative arrangements. In cases where they are accepted as a member of the scheme they will only be entitled to benefits outlined in the benefits table and will be subject to the exclusions listed within the scheme.

Note 7e: Fertility Treatment

We will pay up to £10,000 per scheme lifetime for fertility treatment as detailed in the fertility treatment explained page.

Note 7f: Fertility Investigations

We will pay in full for medically necessary fertility investigations following GP or specialist referral.

Note 7g: Women's and Men's Health Benefit

Remote advice service with our in-network specialist gynaecologists or men's health specialists

We will pay for up to 4 remote advice appointments per scheme year with our in-network specialist gynaecologists or men’s health specialists on self-referral. This service can be used to discuss any health concern including conditions that are normally excluded for cover such as the menopause, andropause, sexual health concerns, fertility or contraception advice.

Diagnostic tests and investigations following referral from our in-network gynaecologists or men's health specialists

We will pay up to £500 per scheme year for diagnostic tests or investigations that are recommended following a remote advice appointment with our in-network specialist gynaecologists or men’s health specialists.

Remote consultations and diagnostic tests and investigations will be covered up to the limits described above only. Once the benefit limits have been reached the scheme rules will apply as detailed in your exclusions and limitations.

Please note: additional cover may be available outside of the above limits for eligible claims, please contact the claims helpline for further information.

Please refer to the women's or men's health services page for further information on how to access these benefits.

Note 7h: Long COVID Benefit

The below benefits will be paid for when treatment is required as a result of COVID-19 (commonly referred to as 'long COVID'). The benefits have a combined limit of £5,000 per scheme year up to a maximum of £15,000 per scheme lifetime.

Outpatient consultations and diagnostics

We will pay up in full for:

Outpatient consultations with a specialist following GP referral
Outpatient diagnostics and investigations following GP or specialist referral
Outpatient treatment following specialist referral

Cover is subject to our reasonable and customary fees.

Outpatient, daycase and inpatient treatment

We will pay for hospital and specialist fees, for outpatient, daycase and inpatient treatment. Please note cover is not available for acute treatment of COVID-19, including treatment in an intensive care unit, high dependency unit, acute ward setting or NHS hospital.

Outpatient mental health treatment

We will pay up to £1,500 per scheme year, for outpatient consultations for eligible mental health conditions, following GP or self-referral*, when treatment is required as a result of long COVID.

If your referral is to a psychological therapist we will arrange a telephone based clinical assessment with a senior psychological therapist from our mental health network provider, who will help organise the most effective treatment for you. This could include face to face therapy, guided self-management or specialist referral. Where treatment with a psychological therapist occurs outside our network provider, it must be delivered under the direct supervision of a consultant psychiatrist.

*Please note, cover for self-referral is subject to the medical underwriting on your scheme.

Outpatient physiotherapy

We will pay up to £500 per scheme year for outpatient physiotherapy following GP or self-referral*, when treatment is required as a result of long COVID.

If this is a self-referral, we will arrange a telephone based clinical assessment with a senior physiotherapist, who will help organise the most effective treatment for you. This could include face to face physiotherapy, guided self-management or specialist referral. The telephone based clinical assessment will not be subject to any excess, if one applies, however it will be applied to subsequent treatment should this be required. We will continue to monitor your progress by liaising with your treatment provider and authorise additional treatment where necessary and eligible.

If treatment takes place outside our physiotherapy network, the physiotherapist must still be recognised by us for benefit purposes.

*Please note, cover for self-referral is subject to the medical underwriting on your scheme.

Outpatient complementary therapies

We will pay up to £250 per scheme year for chiropractic treatment, osteopathy and acupuncture, following GP or specialist referral, when treatment is required as a result of long COVID. You must be referred to a complementary practitioner we have recognised for benefit purpose.

Note 7i: Mental Heath Treatment

We will pay a combined limit of £20,000 per scheme year for medical necessary outpatient, daycase or inpatient treatment, in an NHS or private psychiatric unit, for mental health conditions, which we agree are eligible in writing and in advance.

Outpatient treatment

We will pay for outpatient consultations for eligible mental health conditions following GP or self-referral*.

Where treatment with a psychological therapist occurs outside our network provider it must be delivered under the direct supervision of a consultant psychiatrist.

Please refer to the mental health pathway for further information.

*Please note, cover for self-referral is subject to the medical underwriting on your scheme and under 18’s will require a referral letter from their own GP.

Inpatient and daycase treatment

We will pay for eligible inpatient and daycase mental health treatment. All treatment must be under the direct control and supervision of a consultant psychiatrist, and must be authorised by us in advance and in writing.

Note 8: Private Ambulance Charges

We will pay in full for transport by a private ambulance to and/or from a hospital when ordered for medical reasons.

Note 9: Home Healthcare

We will pay in full for home nursing charges for registered nurses when recommended by a specialist and where treatment is:

medically necessary and without it you would have to receive treatment as an inpatient or daycase admission
needed for medical reasons (i.e. not social or domestic reasons)
under the direct supervision of a specialist

Mental health treatment delivered at home or in the community is not covered by the scheme.

Note 10: Virtual GP

Please refer to the virtual GP page for further information on how to access this benefit.

Note 11: Overseas Treatment

The scheme is designed to cover treatment in the UK, and therefore provides limited cover for treatment you may require whilst abroad. We strongly recommend that you ensure you have adequate travel insurance and/or a European Health Insurance Card / Global Health Insurance Card in place before you travel abroad on holiday.

If you wish to claim for emergency treatment received abroad, you must send us proof of how long you were abroad for (this period should not exceed 28 consecutive days). You should also send us all medical bills and receipts associated with your treatment. Failure to submit receipts within six months of the date of treatment may result in the claim being denied.

We will reimburse reasonable and customary costs for overseas emergency treatment as detailed below:

Treatment:	Reimbursement level:
Specialist fees	Within our reasonable and customary fees
MRI, CT and PET scans	Up to £100 per trip
Outpatient surgical procedures	Up to £100 per trip
Other emergency outpatient treatment (excluding MRI, CT and PET scans, and outpatient surgical procedures)	Up to annual outpatient benefit limits, as detailed in the table of benefits
Inpatient or daycase surgical procedures	Up to £200 per trip

We will only pay up to the above limits if the following apply:

the treatment is eligible for benefit

the treatment is carried out by a specialist who is:

fully trained and legally qualified and permitted to practice by the relevant authorities in the country in which your treatment takes place, and
is recognised by the relevant authorities in that country as having specialised knowledge of, or expertise in, treatment of the disease, illness or injury being treated; and

the treatment facility is specifically recognised or registered under the laws of the territory in which it stands for providing the treatment delivered.

We will not pay for overseas emergency treatment in any country if:

the Foreign and Commonwealth Office has advised against travel to that country or area. If you are already in the country or area when the Foreign and Commonwealth Office advises against travel, and you require treatment, this should be claimed for under your travel insurance policy
you are already in that particular country or area and have been advised to leave unless prior written authority has been received from us. If you are unable to leave a particular country or area after being advised to do so, and you require treatment, this should be claimed for under your travel insurance policy
you travelled abroad despite being given medical advice not to travel abroad
you travelled abroad to receive treatment, or
the treatment you require is related to a pre-existing condition.

The scheme will not pay for:

GP services or fees
outpatient prescriptions
take home drugs and dressings
any costs associated with an evacuation or repatriation
any treatment that should be free or provided at a reduced cost under a reciprocal agreement or EHIC/GHIC.

Costs of private treatment in facilities in the European Union, Iceland, Liechtenstein, Norway or Switzerland or costs in state facilities in these countries which should have been free or reduced if you had had a European Health Insurance Card / Global Health Insurance Card are not covered under the scheme.

If you are a UK resident, you are entitled to medical treatment that becomes necessary, at reduced cost or sometimes free, when temporarily visiting a European Union (EU) country, Iceland, Liechtenstein, Norway or Switzerland. Only treatment provided under the state scheme (the country’s equivalent to the NHS) is covered. However, to obtain treatment you will need to take a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) with you.

EHIC are still valid if in date, but they have now been replaced by the GHIC. You can apply for a GHIC by clicking here.

Your scheme will not cover you for the costs of an evacuation or repatriation should you require this. Therefore we strongly recommend that you take out appropriate travel insurance if you are going abroad to ensure that you have adequate cover for any healthcare needs you have along with cover for loss of luggage etc.

Table of benefits - BOOST

Your scheme benefits are set out in the table below.

Benefit limits apply to each individual member or dependant in any one year of cover, unless otherwise stated.

The scheme will commence on the 1st January 2024 to 31st December 2024.

Outpatient Diagnostics	Level of cover	Benefit note
Outpatient consultations with a specialist following GP referral Outpatient diagnostic tests and investigations following GP or specialist referral Outpatient treatment following specialist referral Outpatient consultations with a practitioner Outpatient consultations and diagnostic tests with a specialist on self-referral for breast, bowel, prostate or testicular cancer symptoms	Full cover	A1
Neurodevelopmental assessment	Up to £2,000 per scheme lifetime	A2
Outpatient Treatment
Orthotics	Up to £500 per scheme lifetime	B1
Outpatient MRI, CT and PET scans on specialist referral	Full cover	B2
Outpatient surgical procedures	Full cover	B3
Outpatient Therapies
In-network physiotherapy (including self-referral)	Full cover	C1
Out of network physiotherapy following GP or specialist referral	Full cover	C2
Outpatient complementary therapies following GP, specialist or self-referral	Full cover	C3
Inpatient and Daycase Treatment
Specialist fees for inpatient and daycase treatment	Full cover within reasonable and customary guidelines	D1
Hospital charges for inpatient or daycase treatment	Full cover	D2
Parent accommodation	Full cover	D3
Cancer Treatment
Cancer treatment	Up to £100,000 per scheme year	E1
Cancer outpatient complementary therapies	Combined limit of up to £2,000 per condition	E2
Cancer outpatient mental health treatment	Up to £1,000 per scheme year	E3
Cancer additional services	Full cover	E4
Cash Benefits
NHS cash benefit	£300 each day or night	F1
NHS cash alternative	Up to 25% of the costs to receive the procedure privately – please contact us to check if your procedure will be eligible	F2
NHS cancer cash benefit	£300 each day or night	F3
NHS cancer cash benefit for oral chemotherapy and targeted therapies	£600 per month	F4
COVID-19 NHS cash benefit	£300 per day or night up to 30 days per scheme year	F5
Benefits for Specified Treatment
Rehabilitation	Limited cover	G1
Oral surgical procedures	Full cover for specified treatments	G2
Disorders of the eye	Full cover for specified treatments	G3
Pregnancy and childbirth	Full cover for specified treatments	G4
Fertility treatment	Up to £10,000 per member per scheme lifetime	G5
Fertility investigations	Full cover	G6
Chronic conditions	Up to £1,000 per scheme year	G7
Women's and Men's Health Benefit Remote advice service with our in-network specialist gynaecologists or men's health specialist (up to 4 consultations per scheme year) Diagnostic tests and investigations following referral from our in-network remote gynaecologists or men's health specialist (up to £500 per scheme year)	Limited cover	G8
Long COVID Benefit Outpatient consultations and diagnostics required as a result of Long COVID Outpatient, daycase and inpatient treatment required as a result of Long COVID Outpatient mental health treatment required as a result of Long COVID (up to £1,500 per scheme year) Outpatient physiotherapy treatment required as a result of Long COVID (up to £500 per scheme year) Outpatient complementary therapies required as a result of Long COVID (up to £250 per scheme year)	Combined overall limit of £5,000 per scheme year (up to £15,000 per scheme lifetime)	G9
Mental heath treatment	Up to a maximum of £20,000 per scheme year	G10
Additional Benefits
Private ambulance charges	Full cover	H
Home healthcare	Full cover	I
Virtual GP	Unlimited	J
Overseas emergency treatment	Limited cover	K

Note: The above benefits only apply when the covered person has treatment in the UK, or when temporarily abroad on holiday or business up to specified limits.

Note A1: Outpatient Investigations and Treatment

Outpatient investigations and treatment

We will pay in full for:

outpatient consultations with a specialist following GP referral
outpatient diagnostics and investigations following GP or specialist referral
outpatient treatment following specialist referral

Cover is subject to our reasonable and customary fees.

Outpatient consultations with a practitioner

Outpatient consultations with a specialist on self-referral for breast, bowel, prostate or testicular cancer symptoms

We will pay in full for self-referred* consultations and investigations for breast, bowel, prostate or testicular cancer symptoms.

Please refer to the self-referred cancer benefits page for further information on how to access this benefit.

If a diagnosis of cancer is made, cover for eligible treatment will be subject to any limits as detailed in your cancer treatment benefit.

*Please note, cover for self-referral is subject to the medical underwriting on your scheme

Note A2: Neurodevelopmental Assessment

You must have our confirmation before any assessment is carried out and we need full clinical details from your GP or specialist before we can confirm cover.

Once a diagnosis has been confirmed, there will be no further cover for any additional investigations, assessments or treatment in the future.

Please note this benefit is not subject to your scheme underwriting.

Note B1: Orthotics

We will pay up to £500 per scheme lifetime towards medically necessary orthotics, when these are recommended by a practitioner, physiotherapist, specialist or GP.

Note B2: Outpatient MRI, CT and PET Scans

We will pay in full for MRI, CT and PET scans on specialist referral.

Note B3: Outpatient Surgical Procedures

We will pay in full for hospital charges and specialist fees for outpatient surgical procedures, and drugs and dressings used during an outpatient appointment.

Cover is subject to our reasonable and customary fees.

Note C1: In Network Physiotherapy

We will pay in full for outpatient physiotherapy following GP, specialist or self-referral when treatment is provided by our physiotherapy network provider

Please refer to the musculoskeletal pathway for further information.

Note C2: Out of Network Physiotherapy Following GP or Specialist Referral

We will pay in full for out of network outpatient physiotherapy following GP or specialist referral.

The physiotherapist must still be recognised by us for benefit purposes.

Note C3: Outpatient Complementary Therapies Following GP, Specialist or Self-Referral

We will pay in full for chiropractic treatment, osteopathy and acupuncture, following GP, specialist or self-referral. You must be referred to a complementary practitioner we have recognised for benefit purposes.

Note D1: Specialist Fees for Inpatient and Daycase Treatment

We will pay for specialist fees for inpatient and daycase treatment. Cover is subject to our reasonable and customary fees.

Note D2: Hospital Charges for Inpatient or Daycase Treatment

We will pay hospital charges in full for the following:

accommodation and nursing care for inpatient or daycase treatment
operating theatre and recovery room
prescribed medicines and dressings, for use whilst an inpatient or for daycase treatment
eligible surgical appliances - for example, a knee brace following ligament surgery
prosthesis or device which is inserted during eligible surgery
pathology, radiology, diagnostic tests, MRI, CT and PET scans
physiotherapy received during inpatient or daycase treatment
intensive care
short-term dialysis when needed temporarily for sudden kidney failure resulting from an eligible condition or treatment
skin and corneal grafts

Note D3: Parent Accommodation

it is the parent or legal guardian who stays with the child
the treatment the child receives is covered by the scheme

Note E1: Cancer Treatment

We will pay for cancer treatment as detailed in the cancer cover explained table.

Please refer to your cancer support explained for information on the additional supportive services available to employees.

Note E2: Cancer Outpatient Complementary Therapies

Note E3: Cancer Outpatient Mental Health Treatment

We will pay up to £1,000 per scheme year on GP, specialist or self-referral for outpatient mental health treatment required as a direct result of eligible cancer treatment.

Mental health treatment is only covered if it is provided by a psychological therapist or psychiatrist.

Note E4: Cancer Additional Services

For wigs and medical tattooing, this benefit is available on a pay and claim basis only.

Note F1: NHS Cash Benefit

In the event that you are admitted to an NHS hospital, or you elect to receive free treatment through the NHS we will pay an NHS cash benefit of £300 per day or night, for inpatient or daycase treatment. This benefit will only apply to claims for daycase or inpatient treatment that would otherwise have been eligible for benefit under your scheme.

Note F2: NHS Cash Alternative

Note F3: NHS Cancer Cash Benefit

This benefit will only apply to claims for daycase or inpatient treatment that would otherwise have been eligible for benefit under your scheme.

Note F4: NHS Cancer Cash Benefit for Oral Chemotherapy and Targeted Therapies

Note F5: COVID-19 NHS Cash Benefit

Note G1: Rehabilitation

Note G2: Oral Surgical Procedures

We will pay for the following specified oral surgical operations carried out by a specialist:

surgically remove a complicated, buried, infected or impacted tooth root
apicectomy or removal of the tip of a tooth’s root
enucleation of a cyst of the jaw (removing a cyst from the jaw bone)
surgical drainage of a fascial space (tracking) abscess
putting a natural tooth back into a jaw bone after it is knocked out or dislodged in an accident
treatment of facial and mandibular fractures

Note G3: Disorders of The Eye

We will pay for eligible acute treatment of the following conditions:

cataracts
detached retina
surgical correction of a squint
drooping Eyelids (ptosis) – We will only provide benefit for ptosis (drooping eyelids), if your optometrist identifies visual impairment and you are referred by your general practitioner or optician to a consultant ophthalmologist
wet aged related macular degeneration, where we will pay for a short course of treatment following initial diagnosis

Note G4: Pregnancy and Childbirth

We will pay for the following specified obstetric procedures / treatment:

pelvic girdle pain in pregnancy
miscarriage or when the foetus has died and remains with the placenta in the womb
still birth
hydatidiform mole (abnormal cell growth in the womb)
ectopic pregnancy (foetus growing outside the womb)
Diastasis recti or Rectus Abdominis (splitting of the abdominal muscles during pregnancy)
post-partum haemorrhage (heavy bleeding in the hours and days immediately after childbirth)
retained placental membrane (afterbirth left in the womb after the delivery of the baby)
eligible mental health treatment for post-natal depression subject to the conditions and limitations set out in the mental health benefit.
medically essential caesarean section where this is an inevitable consequence of a complication to the current pregnancy.
complications following any of the above conditions.
flare up of a non-pregnancy related medical condition that has been made worse by pregnancy

We will require full clinical details from your specialist before we can give our decision on cover.

Note G5: Fertility Treatment

We will pay up to £10,000 per scheme lifetime for fertility treatment as detailed in the fertility treatment explained page.

Note G6: Fertility Investigations

We will pay in full for medically necessary fertility investigations following GP or specialist referral.

Note G7: Chronic Conditions

We will pay up to £1,000 per scheme year for outpatient consultations with a specialist following GP referral, outpatient diagnostics, treatment and investigations (including therapies) for a chronic condition. Once this benefit limit has been reached the chronic condition rule applies as detailed in your exclusions and limitations.

Note G8: Women's and Men's Health Benefit

Remote advice service with our in-network specialist gynaecologists or men's health specialists

Diagnostic tests and investigations following referral from our in-network gynaecologists or men's health specialists

Please note: additional cover may be available outside of the above limits for eligible claims, please contact the claims helpline for further information.

Please refer to the women's or men's health services page for further information on how to access these benefits.

Note G9: Long COVID Benefit

Outpatient consultations and diagnostics

We will pay up in full for:

Outpatient consultations with a specialist following GP referral
Outpatient diagnostics and investigations following GP or specialist referral
Outpatient treatment following specialist referral

Cover is subject to our reasonable and customary fees.

Outpatient, daycase and inpatient treatment

Outpatient mental health treatment

We will pay up to £1,500 per scheme year, for outpatient consultations for eligible mental health conditions, following GP or self-referral*, when treatment is required as a result of long COVID.

*Please note, cover for self-referral is subject to the medical underwriting on your scheme.

Outpatient physiotherapy

We will pay up to £500 per scheme year for outpatient physiotherapy following GP or self-referral*, when treatment is required as a result of long COVID.

If treatment takes place outside our physiotherapy network, the physiotherapist must still be recognised by us for benefit purposes.

*Please note, cover for self-referral is subject to the medical underwriting on your scheme.

Outpatient complementary therapies

Note G10: Mental Heath Treatment

Outpatient treatment

We will pay for outpatient consultations for eligible mental health conditions following GP or self-referral*.

Where treatment with a psychological therapist occurs outside our network provider it must be delivered under the direct supervision of a consultant psychiatrist.

Inpatient and daycase treatment

Note H: Private Ambulance Charges

We will pay in full for transport by a private ambulance to and/or from a hospital when ordered for medical reasons.

Note I: Home Healthcare

We will pay in full for home nursing charges for registered nurses when recommended by a specialist and where treatment is:

medically necessary and without it you would have to receive treatment as an inpatient or daycase admission
needed for medical reasons (i.e. not social or domestic reasons)
under the direct supervision of a specialist

Mental health treatment delivered at home or in the community is not covered by the scheme.

Note J: Virtual GP

Please refer to the virtual GP page for further information on how to access this benefit.

Note K: Overseas Treatment

We will reimburse reasonable and customary costs for overseas emergency treatment as detailed below:

Treatment:	Reimbursement level:
Specialist fees	Within our reasonable and customary fees
MRI, CT and PET scans	Up to £100 per trip
Outpatient surgical procedures	Up to £100 per trip
Other emergency outpatient treatment (excluding MRI, CT and PET scans, and outpatient surgical procedures)	Up to annual outpatient benefit limits, as detailed in the table of benefits
Inpatient or daycase surgical procedures	Up to £200 per trip

We will only pay up to the above limits if the following apply:

the treatment is eligible for benefit

the treatment is carried out by a specialist who is:

fully trained and legally qualified and permitted to practice by the relevant authorities in the country in which your treatment takes place, and
is recognised by the relevant authorities in that country as having specialised knowledge of, or expertise in, treatment of the disease, illness or injury being treated; and

the treatment facility is specifically recognised or registered under the laws of the territory in which it stands for providing the treatment delivered.

We will not pay for overseas emergency treatment in any country if:

the Foreign and Commonwealth Office has advised against travel to that country or area. If you are already in the country or area when the Foreign and Commonwealth Office advises against travel, and you require treatment, this should be claimed for under your travel insurance policy
you are already in that particular country or area and have been advised to leave unless prior written authority has been received from us. If you are unable to leave a particular country or area after being advised to do so, and you require treatment, this should be claimed for under your travel insurance policy
you travelled abroad despite being given medical advice not to travel abroad
you travelled abroad to receive treatment, or
the treatment you require is related to a pre-existing condition.

The scheme will not pay for:

GP services or fees
outpatient prescriptions
take home drugs and dressings
any costs associated with an evacuation or repatriation
any treatment that should be free or provided at a reduced cost under a reciprocal agreement or EHIC/GHIC.

Cancer cover explained - CORE

We know that a cancer diagnosis can be a life changing event. Therefore we have provided a specific section within your scheme to help you understand the level of cover available to you for cancer treatment.

The CGG provides benefit for eligible outpatient, daycase and inpatient treatment for cancer. To ensure that you receive the highest quality of care at all times we identify centres of excellence for the treatment of cancer. If you are diagnosed with cancer we may require you to transfer to one of these centres. These centres may be either in the private or NHS sector.

Should you choose to receive free eligible inpatient, daycase or outpatient treatment at an NHS centre you may be eligible for the NHS cancer cash benefit as shown on your tables of benefits.

One of our nurse case managers will be able to provide information on the treatment options available to you and support you through your treatment.

The table below provides a summary of the cancer cover available and should be read alongside your table of benefits.

Please note all benefits are subject to an overall benefit limit of £80,000 per member per scheme year.

Summary of cancer benefits	What’s covered	What’s not covered
Where will I be covered to have treatment?	You will be covered in full for eligible treatment: at a hospital we have approved for your treatment and condition at home for treatment that would otherwise have to be delivered in hospital, if your specialist agrees that this is possible and is given by suitably qualified medical staff recognised by us.	You will not be covered for any treatment received in a hospice.
What diagnostic tests are covered?	You will be covered in full for: eligible diagnostic tests and any associated consultations with your specialist. eligible molecular (genomic) tests that are needed to see if a particular treatment will be suitable for you. CT, MRI and PET scans that take place in a hospital or specialist cancer centre.	You will not be covered for any diagnostic tests that are: arranged by anyone other than your specialist not considered standard treatment in the UK designed to find out whether you are likely to get cancer or not that are considered to be part of normal preventative treatment
Will I be covered for surgery?	You will be covered in full for: surgery to diagnose cancer surgery to remove cancer. reconstructive surgery following removal of a tumour. Reconstructive surgery to a healthy breast following breast cancer where the primary purpose is to improve symmetry following surgery for cancer in the contralateral breast.	You will not be covered for surgery that is: Not recommended by NICE for clinical effectiveness experimental
Will I be covered for preventative treatment?	You will be covered for prophylactic (preventative) surgery if: You are currently being treated for cancer and it is: recommended by your specialist as being medically necessary and performed at the same time as the surgery for the cancer For example, we will pay for a mastectomy to a healthy breast in the event that you have been diagnosed with cancer in the other breast and your specialist indicates that prophylactic surgery is medically necessary and will be carried at the same time as surgery to the diseased breast. You must have our written agreement before you have tests, procedures or treatment and we will need full clinical details from your consultant before we can give our decision.	You will not be covered for any preventative treatment, including: normal screening such as breast screens genetic tests to see whether you are likely to get cancer and/or treatment carried out solely to prevent the development of cancer (in the absence of any disease) vaccines to prevent the development of cancer
What drug treatments will I be covered for?	You will be covered in full for: drug treatments for cancer (such as chemotherapy drugs, hormone therapies and biological therapies) where the drug is being recommended within its license indication. drug treatments (such as anti-sickness drugs and antibiotics) to help with the side-effects of chemotherapy or radiotherapy	You will not be covered for: any drug treatments that can be prescribed by your GP and do not require specialist supervision drug treatments which are: experimental or being administered as part of a clinical trial not licensed to treat your condition
Will I be covered for radiotherapy?	You will be covered in full for radiotherapy, including when given for pain relief.	You will not be covered for radiotherapy that is: Not recommended by NICE for clinical effectiveness experimental
Will I be covered for end of life care?		You will not be covered for: end of life care, treatment given solely to relieve symptoms at the end stage of cancer
What cover will be available for routine monitoring when treatment has finished?	You will be covered for follow-up tests and specialist consultations to monitor you once you have completed treatment for a cancer. No time limits are placed on follow up tests and consultations as long as these are medically necessary and your specialist confirms this in writing
What other benefits and services are available?	You will be covered for additional cancer therapies and services. Please see the cancer treatment benefits section in your table of benefits for full details on the additional benefits provided.	You will not be covered for: any transport costs or personal expenses. transplants, adoptive cell transfer, gene therapies and/or any complications related to, or resulting from these treatments. This includes, but is not limited to CAR T cell therapy, tumour infiltrating lymphocyte therapy and stem cell/bone marrow treatments. You will also not be covered for: • donor costs • harvesting • storage • administration • and/or any complications/treatment arising from any of the above the cost of any experimental treatment, even where this is recommended by your specialist and there is no alternative conventional treatment available. If you have chosen to receive experimental treatment, you will not be covered for any complications you may develop following this experimental treatment. any costs associated with harvesting of eggs or sperm, their storage and any associated costs
Are there any other supportive benefits available?	You also have access to a comprehensive support platform delivered by Perci Health to provide you with additional support for the psychological, physical and practical impacts of cancer when it is needed most. For further information please see the your cancer support explained page.

Cancer cover explained - BOOST

We know that a cancer diagnosis can be a life changing event. Therefore we have provided a specific section within your plan to help you understand the level of cover available to you for cancer treatment.

Should you choose to receive free eligible inpatient, daycase or outpatient treatment at an NHS centre you may be eligible for the NHS cancer cash benefit as shown on your tables of benefits.

One of our nurse case managers will be able to provide information on the treatment options available to you and support you through your treatment.

The table below provides a summary of the cancer cover available and should be read alongside your table of benefits.

Please note cancer treatment is subject to an overall benefit limit of £100,000 per member per scheme year.

Summary of cancer benefits	What’s covered	What’s not covered
Where will I be covered to have treatment?	You will be covered in full for eligible treatment: at a hospital we have approved for your treatment and condition at home for treatment that would otherwise have to be delivered in hospital, if your specialist agrees that this is possible and is given by suitably qualified medical staff recognised by us.	You will not be covered for any treatment received in a hospice.
What diagnostic tests are covered?	You will be covered in full for: eligible diagnostic tests and any associated consultations with your specialist. eligible molecular (genomic) tests that are needed to see if a particular treatment will be suitable for you. CT, MRI and PET scans that take place in a hospital or specialist cancer centre.	You will not be covered for any diagnostic tests that are: arranged by anyone other than your specialist not considered standard treatment in the UK designed to find out whether you are likely to get cancer or not that are considered to be part of normal preventative treatment
Will I be covered for surgery?	You will be covered in full for: surgery to diagnose cancer surgery to remove cancer. reconstructive surgery following removal of a tumour. Reconstructive surgery to a healthy breast following breast cancer where the primary purpose is to improve symmetry following surgery for cancer in the contralateral breast.	You will not be covered for surgery that is: Not recommended by NICE for clinical effectiveness experimental
Will I be covered for preventative treatment?	You will be covered for prophylactic (preventative) surgery if: You are currently being treated for cancer and it is: recommended by your specialist as being medically necessary and performed at the same time as the surgery for the cancer For example, we will pay for a mastectomy to a healthy breast in the event that you have been diagnosed with cancer in the other breast and your specialist indicates that prophylactic surgery is medically necessary and will be carried at the same time as surgery to the diseased breast. You must have our written agreement before you have tests, procedures or treatment and we will need full clinical details from your consultant before we can give our decision.	You will not be covered for any preventative treatment, including: normal screening such as breast screens genetic tests to see whether you are likely to get cancer and/or treatment carried out solely to prevent the development of cancer (in the absence of any disease) vaccines to prevent the development of cancer
What drug treatments will I be covered for?	You will be covered in full for: drug treatments for cancer (such as chemotherapy drugs, hormone therapies and biological therapies) where the drug is being recommended within its license indication. drug treatments (such as anti-sickness drugs and antibiotics) to help with the side-effects of chemotherapy or radiotherapy	You will not be covered for: any drug treatments that can be prescribed by your GP and do not require specialist supervision drug treatments which are: experimental or being administered as part of a clinical trial not licensed to treat your condition
Will I be covered for radiotherapy?	You will be covered in full for radiotherapy, including when given for pain relief.	You will not be covered for radiotherapy that is: Not recommended by NICE for clinical effectiveness experimental
Will I be covered for end of life care?		You will not be covered for: end of life care, treatment given solely to relieve symptoms at the end stage of cancer
What cover will be available for routine monitoring when treatment has finished?	You will be covered for follow-up tests and specialist consultations to monitor you once you have completed treatment for a cancer. No time limits are placed on follow up tests and consultations as long as these are medically necessary and your specialist confirms this in writing
What other benefits and services are available?	You will be covered for additional cancer therapies and services. Please see the cancer treatment benefits section in your table of benefits for full details on the additional benefits provided.	You will not be covered for: any transport costs or personal expenses. transplants, adoptive cell transfer, gene therapies and/or any complications related to, or resulting from these treatments. This includes, but is not limited to CAR T cell therapy, tumour infiltrating lymphocyte therapy and stem cell/bone marrow treatments. You will also not be covered for: • donor costs • harvesting • storage • administration • and/or any complications/treatment arising from any of the above the cost of any experimental treatment, even where this is recommended by your specialist and there is no alternative conventional treatment available. If you have chosen to receive experimental treatment, you will not be covered for any complications you may develop following this experimental treatment. any costs associated with harvesting of eggs or sperm, their storage and any associated costs
Are there any other supportive benefits available?	You also have access to a comprehensive support platform delivered by Perci Health to provide you with additional support for the psychological, physical and practical impacts of cancer when it is needed most. For further information please see the your cancer support explained page.

Your cancer support explained

We know that a cancer diagnosis can be a life changing event and we are committed to supporting you in the event that you are impacted by cancer. This is why we have partnered with Perci Health to provide you with additional support for the psychological, physical and practical impacts of cancer.

Perci are able to offer you support regardless of how you have been impacted by cancer

Are you receiving active treatment for a cancer diagnosis?
Are you looking for some additional support following completion of your cancer treatment?
Are you caring for a loved one with cancer?

Regardless of your situation, Perci are able to provide a personalised care plan, a dedicated cancer nurse, and access to caring cancer experts from over 20 different support types to help reduce the impact of cancer.

Recovery and rehabilitation	Symptom management	Support for carers
Optimising emotional wellbeing and building resilience Optimising physical function and managing symptoms Building strong relationships and local support network Personalised care plans and a dedicated cancer care team	Support with longer-term effects of cancer treatment Evidence-based content focused on common symptoms such as anxiety and fatigue Access to educational articles and resources	Access to a dedicated cancer nurse to answer important questions Help to prepare for upcoming appointments and navigate local community care Emotional support and specialised bereavement care

Access to this service will not be subject to an excess, scheme underwriting or any healthcare scheme benefit limits, if any apply.

Please note; this benefit is available to members over the age of 18.

For further information and to get started access the ‘your cancer support’ tile on the Member Zone or the My Healix app.

COVID-19 cover explained

In the event that you require immediate, acute treatment for COVID-19 this must take place on the NHS, and you may be able to claim NHS COVID Cash Benefit, if this is detailed in your table of benefits.

You will be covered for non-urgent eligible treatment arising from COVID-19 (commonly referred to as “long COVID”). One of our nurse case managers will be able to provide information on the treatment options available to you, and support you through your treatment.

The following table provides a summary of the cover available and should be read alongside your table of benefits. Cover for long COVID is subject to a limit of £5,000 per member per scheme year up to a maximum lifetime benefit of £15,000.

Summary of cancer benefits	What’s covered	What’s not covered
Where will I be covered to have treatment?	You will be covered up to the benefit limit for eligible outpatient, daycase or inpatient treatment: at a hospital we have approved for your treatment and condition at home for treatment that would otherwise have to be delivered in hospital, if your specialist agrees that this is possible and is given by a recognised provider such as a registered nurse	You will not be covered for: any acute private treatment of COVID19 including treatment in an intensive care unit, high dependency unit, acute ward setting or NHS private patient unit In the event that you require immediate, acute treatment for COVID19 this must take place on the NHS and you may be able to claim NHS COVID Cash Benefit if this is detailed in your table of benefits.
What tests will I be covered for?	You will be covered up to the benefit limit for: eligible tests and any associated consultations with your specialist. Specialist scans that take place in a recognised facility	You will not be covered for any tests that are: arranged by anyone other than your specialist not considered standard treatment in the UK preventative or screening purposes unless these are required for or as a result of eligible treatment
What other benefits and services are available?	You will be covered within the overall benefit limit for: mental health treatment up to a maximum of £1,500 per member per scheme year (self-referral available through our network) physiotherapy treatment, including respiratory physiotherapy up to a maximum of £500 per member per scheme year (self-referral available through our network) complementary therapies up to a maximum of £250 per member per scheme year on GP or specialist referral	You will not be covered for: any transport costs or personal expenses COVID19 vaccines or antibody tests COVID19 tests for travel or quarantine purposes

Fertility treatment explained

We know that fertility concerns can have a major impact on life so we have developed a benefit to offer support and assistance when it matters most.

One of our experienced claims assessors will be able to provide information on the treatment options available to you and support you through your treatment.

The table below provides a summary of the cover available and should be read alongside your table of benefits.

The following benefits are only eligible for individuals who are covered by the healthcare scheme and are under the age of 43.

Summary of benefits	What is covered
Who can receive treatment?	You will be covered within the benefit limit for fertility treatment providing you are a member of the healthcare scheme and under the age of 43 years. You must be under the age of 43 at the beginning of each individual treatment cycle. Should you turn 43 during treatment, cover will be available up to the end of the current treatment cycle only.
When is cover eligible from?	You will be covered within the benefit limit for ART after completion of a 12 month waiting period which starts from the date you join the healthcare scheme.
Where am I covered to receive treatment?	You will be covered within the benefit limit for treatment in the UK at a facility approved for use and licensed by the HFEA (Human Fertilisation and Embryology Authority)
What treatments am I covered for?	You will be covered within the benefit limit for surgery for the following conditions where this is affecting your fertility and is recommended by a specialist: endometriosis fibroids blocked fallopian tubes polycystic ovarian syndrome You will be covered within the benefit limit for eligible assisted reproductive technology (ART) treatment including: IUI (intrauterine insemination) IVF (In vitro fertilisation) ICSI (Intracytoplasmic Sperm Injection) FET (Frozen embryo transfers) These treatments will be eligible for cover where treatment has been recommended by a specialist You will also be covered for: Consultations with a fertility specialist Diagnostic tests recommended by the specialist Fertility drugs to stimulate ovulation Consultations and diagnostic tests to assess response to fertility drugs Daycase admission for egg retrieval Fertilisation of eggs Admission for embryo transfer Fertility drugs to support pregnancy following embryo transfer Ultrasound scan to ascertain viable pregnancy HFEA fee Most fertility treatment costs are attributed to the female. As a male claimant you will be eligible for the following treatment: Consultations Diagnostic tests for yourself (blood tests, semen analysis) ICSI (if required) as this is used for male infertility where the sperm is injected into the egg to fertilize Surgical sperm extraction (if required)
Am I covered for surgical sperm extraction?	You will be covered within the benefit limit for the costs associated with surgical sperm extraction when medically necessary and recommended by a specialist
How many cycles of IVF / IUI am I covered for?	You will be covered within the benefit limit for repeated cycles of IUI / IVF / ICSI / FET.
Am I covered for the genetic testing of eggs / sperm / embryos?	You will not be covered for any costs associated with genetic testing (including, but not limited to, karyotype testing or pre implantation genetic testing)
Am I covered for sperm washing?	You will not be covered for the cost of sperm washing to prevent blood borne viruses from being transmitted.
Am I covered for the cost of take home drugs	You will be covered within the benefit limit for the cost of fertility medications required for the purpose of providing the fertility treatment and prescribed by your specialist as part of your ART up until the point that a pregnancy is confirmed by ultrasound scan. Cover is available for the following: Down regulation drugs (to suppress natural ovarian function) Follicle stimulating hormones / Gonadatrophins (to stimulate the ovaries) HCG (trigger for eggs to reach final maturation) Progesterone and Oestrogen (to prepare and maintain the womb lining for embryo implantation) Cover is NOT available for: Vitamins, minerals and supplements Herbal remedies Folic acid Any medicine that is able to be prescribed by the GP Following confirmation of a viable pregnancy, the cost of any further medication required to maintain the pregnancy will not be eligible for benefit.
Am I covered for donor insemination / donor eggs?	You will not be covered for the cost of donor eggs or sperm required to achieve a pregnancy.
Am I covered for the costs of surrogacy?	You will not be covered for the costs of ART with the use of a surrogate.
Am I covered for the cost of freezing resultant embryos following IVF treatment?	You will be covered within the benefit limit for the costs of embryo freezing for a total of 12 months following a cycle of IVF – after which time any further costs associated with the continued storage of embryos will no longer be eligible for cover
When does cover end?	Cover for ART will end at the point that a viable pregnancy is confirmed by ultrasound scan or when the benefit limit has been reached, whichever is reached soonest. Once a pregnancy has been confirmed, any further scans or pregnancy related treatment will need to be taken on the NHS and the pregnancy exclusion would apply
Am I covered for treatment ‘add ons’ recommended by the clinic?	You will be covered within the benefit limit for the cost of treatment ‘add ons’ only where there is adequate evidence as to their effectiveness as defined by the HFEA.
Am I covered to freeze my eggs / sperm to use at a later time in life?	You will not be covered for the cost of egg or sperm freezing in order to preserve fertility for use at a later time in life.
Are same sex couples and individuals not in a partnership eligible for ART?	You will be covered within the benefit limit for treatment recommended by a specialist, however, the costs of the associated donor sperm or eggs required to achieve a pregnancy will not be eligible for cover.
Can I continue treatment that I started through self-pay prior to joining the healthcare scheme?	You will be covered within the benefit limit for the continuation of eligible pre-paid treatment. Treatment costs already incurred prior to the benefit being eligible will not be reimbursed.
Am I covered for reversal of sterilisation to correct infertility?	You will not be covered for the cost of sterilisation reversal where this is the cause of infertility in either partner.
Am I covered for complementary therapies related to fertility?	You will be covered for complementary therapies as detailed in your table of benefits.
Am I covered for counselling or mental health treatment related to my infertility?	You will be covered for mental health treatment as detailed in your table of benefits.
Am I covered for multi-cycle treatment packages?	You will be covered within the benefit limit for the cost of single cycle treatment only. We are unable to cover ‘multi-cycle package’ costs that may not be used.
Do I need to self-pay for treatment	You may be required to self-pay for treatment at a fertility clinic where they are unable to accept payment from Healix. Eligible treatment can then be reimbursed from Healix as long as this is requested within 6 months of the treatment date. Reimbursement can only be made after the treatment has taken place.

Second medical opinion

Should you decide that you would like to receive a second medical opinion to ensure you are fully confident with your specialists recommendations please contact us on the claims helpline to discuss pre-authorisation. Our team of nurse case managers will be able to advise and support you through this process.

Second medical opinions will be arranged with a specialist who is an expert in their field and is recognised for the purposes of providing such second opinions. Following your second medical opinion your nurse case manager will contact you to discuss the suggested treatment plan and eligibility for benefit. Without written authorisation for a second opinion payment cannot be made for any recommended or resulting treatment.

Virtual GP

As part of your scheme you have access to a virtual GP service, called YourHealth247, which is provided by Teladoc.

You can register for this service via their portal, which can be found at:

http://www.yourhealth247.co.uk/

The portal is the fastest and easiest way to register for the virtual GP service and book your consultations. If you do not have access to the portal, you can also call YourHealth247 on 0204 586 5324.

To register, you will need your member number. This can be found on your welcome or renewal email.

Should YourHealth247 refer you onto a specialist, please contact us on the claims helpline to check if this is eligible under your scheme. Any onward referrals are subject to your scheme underwriting and personal exclusions (if applicable) and general scheme exclusions. Should further information on your past medical history be required, we will need your consent to contact your NHS GP.

Section 9: Glossary

The words and phrases below have the following meanings. They will appear in bold in this guide.

Active treatment

- Treatment of an acute medical condition that leads to recovery or restoration of a previous state of health.

Acute condition

- a disease, illness or injury which responds quickly to treatment that aims to return you to the state of health you were in immediately before suffering the disease, illness or injury, or which leads to you recovering fully.

Annual renewal date

- the anniversary of the start date each year or any other date which we and your employer may agree to in writing.

Benefit

- the benefits for which you are entitled as an individual under the scheme subject to the terms and conditions that apply to your membership including all exclusions.

Benefits

-the benefits for which you are entitled as an individual under the scheme subject to the terms and conditions that apply to your membership including all exclusions.

Biological therapies

-drugs or other substances that block the growth and spread of cancer by interfering with specific molecules that are involved in the growth, progression and spread of cancer. Biological therapies are sometimes called "molecularly targeted drugs," "molecularly targeted therapies," "precision medicines," or similar names.

Cancer

- a malignant tumour, tissues or cells, characterised by the uncontrolled growth and spread of malignant cells and invasion of tissue.

Chronic condition

Please refer to the chronic conditions exclusion.

Complementary practitioner

- a practitioner who specialises in acupuncture or a practitioner in osteopathy or chiropractic who is registered under the relevant Act; and who, in all cases, meets our criteria for complementary practitioner recognition for benefit purposes in their field of practice:

Acupuncture practitioners must be registered with the BMAS (British Medical Acupuncture Society), BacC (British Acupuncture Council), AACP (Acupuncture Association of Chartered Physiotherapists) or AAC (The Association of Acupuncture Clinicians)
Osteopaths must be registered with the GOsC (General Osteopathic Council)
Chiropractors must be registered with the GCC (General Chiropractic Council)

Daycase

- if you are required to occupy a hospital bed for one day, for medical reasons

Dependant

-a member’s partner (if a member gets divorced their husband or wife will no longer be considered as a dependant for the purposes of this scheme)

-a member’s unmarried dependent children if under the age of 25 – they will be removed from cover on the next annual renewal date following their 25^th birthday. The dependent children must be living full-time at the same address as the main member, unless they are in further education.

Dependants

-a member’s partner (if a member gets divorced their husband or wife will no longer be considered as a dependant for the purposes of this scheme)

Dialysis

The removal of waste matter from the blood by either:

haemodialysis, (through the use of a kidney machine or dialyser)
peritoneal dialysis (by introducing fluid into the abdomen to act as a filter).

Disorder

– a disturbance of function, structure or behaviour, resulting from genetic or environmental factors such as disease, illness or injury.

Emergency

- a serious medical condition or symptoms resulting from a disease, illness or injury which arises suddenly and requires immediate treatment, generally within hours of onset, and which would otherwise put your health at risk.

Employer

- ABC who is named as your employer

End of life care

– treatment for patients with advanced, progressive, and incurable illness that is aimed solely at the management of symptoms and the provision of psychological, social, spiritual and practical support.

Gender Dysphoria

- The distress experienced as a result of the mismatch between the biological gender and the gender identity.

Gender Incongruence

The mismatch between the biological gender and the gender identity. For example, transgender or non binary individuals.

General Practitioner

- a registered medical practitioner in general practice.

GP

- a registered medical practitioner in general practice

High dependency unit

– special department within a hospital designed for patients who require advanced post-operative care and/or support for a single failing organ system.

High risk activities

This includes, but is not limited to, any high-risk activity such as mountaineering, rock climbing, parachuting, hang-gliding, potholing, bungee jumping, racing of any kind, skiing or snowboarding off the designated course (off-piste), scuba diving (unless you have recognised diving qualifications or are accompanied by someone with them).

Home healthcare

- visits from a qualified nurse to your home to give you expert/skilled nursing services under the control of a specialist.

Hospital

NHS hospital - a National Health Service hospital with facilities for medical and surgical treatment, as defined in Section 1.28 of the National Health Service Act 1977 or in any future law.

Private hospital - an independent hospital which can provide acute medical, surgical or psychiatric care. It must be registered under The Registered Homes Act (1984) and approved by the Healthcare Commission or any future law. It may also include a private bed in an NHS hospital.

Inpatient

– if you are required to occupy a hospital bed for one night or more, for medical reasons.

Intensive care unit

– a specialised department within a hospital designed for patients who require support for two or more organ systems and/or advanced respiratory support.

Medical condition

style="margin: 0cm 0cm 0pt; line-height: normal;">– any physical, mental or psychological disorder, including disease, illness, injury, genetic disorders and behavioural conditions.

Medically necessary

– treatment that is considered to be:

In accordance with professional standards of medical practice in the United Kingdom
Clinically appropriate, in terms of type, frequency, extent, site and duration of treatment
Required for reasons other than the comfort or convenience of the patient or specialist.
Provided at an appropriate facility, in an appropriate setting and at an appropriate level of care for the treatment of the patient’s medical condition.
Provided only for an appropriate duration of time.
No more costly than an alternative treatment at least as likely to produce the same therapeutic or diagnostic results.

Members

- an employee covered under the scheme.

Mental health condition

- a disorder that affects your mind, mental function, emotions or behaviour whether the cause is organic, traumatic or reactive.

Outpatient

- if you do not require a hospital bed for your treatment or consultation.

Palliative care

– treatment that is aimed at slowing the growth of cancer and relieving side effects and symptoms of the treatment/disease.

Partner

- a member’s husband or wife, or the person the member lives with in a relationship similar to that of husband or wife, whether the same sex or not.

Physiotherapist

- a physiotherapist regulated by and registered as practicing with the Health Professions & Care Council and recognised by us.

Pre-existing condition

- any medical condition for which, in the five years before you joined the scheme:

you have received medication, advice or treatment, or
you have experienced symptoms whether the condition was diagnosed or not.

Private ambulance

- a purpose-built vehicle run by a recognised private ambulance service.

Prosthesis

style="margin: 0cm 0cm 0pt; line-height: normal;">– an artificial body part or device which is inserted during surgery.

Psychological therapist

we recognise the following as psychological therapists.

a psychologist who is:

Registered with the Health and Care Professions Council (HCPC);
Registered with the British Psychological Society (BPS) as a chartered Psychologist

a therapist who is:

An accredited member of the British Association of Counselling and Psychotherapy (BACP); or
An Accredited Member of the British Association for Behavioural and Cognitive Psychotherapies (BABCP); or
An Accredited Member of Scotland’s Professional Body for Counselling and Psychotherapy (COSCA); or
A practitioner who is registered with the United Kingdom Council for Psychotherapy (UKCP)

Registered nurse

- a nurse who is on the register of the Nursing and Midwifery Council (NMC) and holds a valid NMC personal identification number.

Related condition

- any medical condition which is reasonably considered to be related to another medical condition.

Specialist

- we consider a specialist to be:

a medical practitioner with full current registration with the General Medical Council or
a dentist with full current registration with the General Dental Council

and

a specialist in the treatment you are referred for (this is applicable to all specialities including anaesthetics and psychiatry)
has a certificate of Higher Specialist Training in their specialty that is issued by the Higher Specialist Training Committee of the appropriate Royal College or Faculty
is or has been a National Health Service consultant or dentist
has been recognised for benefit purposes as a specialist by Healix.

Start date

- the date the scheme starts as shown in the scheme schedule.

Surgical appliance

– an artificial device or an artificial body part which is a necessary part of your treatment or surgery - for example a knee brace after you have had ligament surgery.

The Scheme

- CGG Services Healthcare Scheme

Practitioner

- practitioner recognised by us and registered with the Health and Care Professions Council as:

an occupational therapist
an orthoptist
a speech and language therapist
a dietician or;
a nurse who is on the register of the Nursing and Midwifery Council (NMC) and holds a valid NMC personal identification number.

Treatment

- surgical or medical services (including diagnostic tests and consultations). This includes but is not limited to diagnostic tests, scans, and surgical procedures.

Treatments

- surgical or medical services (including diagnostic tests and consultations). This includes but is not limited to diagnostic tests, scans, and surgical procedures.

Trust Deed

- the trust deed (including the rules of the scheme) constituting the healthcare scheme, as amended from time to time.

Trustee, Trustees

- any trustee or trustees for the time being of the healthcare scheme.

United Kingdom

- England, Scotland, Wales and Northern Ireland.

Waiting Period

- a specified period of time that must pass before a benefit becomes eligible. The waiting period is calculated from the joining date of the scheme.

We, Us, Our

- Healix Health Services Ltd, Healix House, Esher Green, Esher, Surrey KT10 8AB.

You, Your

- the eligible member and his or her dependants if they are eligible.

Scheme

- CGG Services Healthcare Scheme

Pandemic

The fast spread of infectious disease to a large number of people in a given population within a short period of time, normally weeks.

Epidemic

more cases of a disease than would be expected for that disease in that area at that time

Member Zone

The Member Zone gives you access to the claims portal and displays all the benefits of your healthcare scheme in an app accessed via your smartphone, tablet or computer.

Member

- an employee covered under the scheme.

Neurodevelopmental disorders

A group of disorders that affect the development of the nervous system, leading to altered brain function which may affect emotion, language processing, learning ability and memory. Including but not limited to Autism spectrum disorder, ADHD and dyslexia.

Women's health services

At Healix, we know it’s vital to receive quick access to healthcare, we have therefore made access to women’s health services as easy and smooth as possible. Whenever you are experiencing a women’s health concern, you can consult with a GP with additional training in women’s health, via the Virtual GP Service. To access this benefit, please see the Virtual GP page.

Alternatively contact the claims helpline, and speak to a member of our experienced claims team, they will be able to guide you to the most appropriate services, including access to a remote advice service with a gynaecologist.

The majority of women’s health conditions would be covered under your normal outpatient and inpatient benefits, however some conditions would traditionally sit outside the healthcare scheme cover. We have therefore created the additional Women’s health benefits, to provide some extra cover, if this is required. Our experienced claims team will be able to advise you further on whether your condition and treatment would be covered under these extra benefits.

The below table outlines the services available, and how to access them through your healthcare scheme.

Women’s health concern	How to access treatment
For advice regarding any general women’s health query, including, but not limited to, menopause symptoms or contraception advice	Access YourHealth247 through the portal to speak with a GP without calling the claims helpline. All of the GPs are able to offer advice for common concerns, however, if you prefer you may request a consultation with a GP who specialises in women’s health. Additionally, you may self-refer by contacting the claims helpline, without the need for a GP referral, and we will be able to direct you to the most appropriate service available to you. This includes access to remote consultations and diagnostic tests, with our in-network specialist gynaecologists (where appropriate). Cover is available up to the limits specified in your table of benefits. Once this benefit limit has been reached, the scheme rules apply as detailed in your exclusions and limitations.
If you are concerned about a breast abnormality, for example a lump	Contact the claims helpline to speak to our claims team, who will be able to support you and direct you to the most appropriate specialist, without the need to see your GP first. Cover will be available as specified in your table of benefits. Further information about early signs of cancers and self-referral can be found here.
If your GP has referred you to a specialist gynaecologist, for example, for unusual bleeding	Contact the claims helpline to speak with a member of our experienced claims team, who will be able to open a new claim. The claims team will also be able to direct you to the most suitable specialist. Cover will be available as specified in your table of benefits.
If you are experiencing complications of pregnancy	Contact the claims helpline to speak with a member of our experienced claims team, who will be able to advise if there is any cover available for you. Cover will be available for specific pregnancy complications only, as specified in your table of benefits.
For physiotherapy treatment for a pelvic problem such as stress incontinence	Contact the claims helpline, without the need for a GP referral, and speak with a member of our experienced claims team who will arrange a telephone based assessment with a senior physiotherapist, to determine the most appropriate treatment for you. Cover is available from your physiotherapy benefit, as specified in your table of benefits.

Men's health services

At Healix, we know it’s vital to receive quick access to healthcare, we have therefore made access to men’s health services as easy and smooth as possible. Whenever you are experiencing a men’s health concern, you can consult with a GP with additional training in men’s health, via the Virtual GP Service. To access this benefit, please see the Virtual GP page.

Alternatively contact the claims helpline, and speak to our experienced claims team, they will be able to guide you to the most appropriate services, including access to a remote advice service with a men’s health specialist.

The majority of men’s health conditions would be covered under your normal outpatient and inpatient benefits, however some conditions would traditionally sit outside the healthcare scheme cover. We have therefore created the additional men’s health benefits, to provide some extra cover, if this is required. Our experienced claims team will be able to advise you further on whether your condition and treatment would be covered under these extra benefits.

The below table outlines the services available, and how to access them through your healthcare scheme.

Men’s health concern	How to access treatment
For advice regarding any general men’s health query, including urinary symptoms, sexual health and fertility advice.	Access YourHealth247 through the portal to speak with a GP without calling the claims helpline. All of the GPs are able to help you with common concerns. Additionally, you may self-refer by contacting the claims helpline without the need for a GP referral and we will be able to direct you to the most appropriate services available to you. This includes access to remote consultations and diagnostic tests with our in-network men’s health specialists (where appropriate). Cover is available up to the limits specified in your table of benefits. Once this benefit limit has been reached the scheme rules apply as detailed in your exclusions and limitations.
If you are concerned about early signs of prostate or testicular cancer.	Contact the claims helpline to speak to a nurse case manager who will be able to support you and direct you to the most appropriate specialist without the need for seeing your GP first. Cover will be available as specified in your table of benefits. Further information about early signs of cancers and self-referral can be found here
If your GP has referred you to a specialist.	Contact the claims helpline or access the claims portal to open a new claim. Cover will be available as specified in your table of benefits. One of our experienced claims team will be able to direct you to the most suitable specialist.
If your GP has referred you for fertility investigations	Contact the claims helpline to speak to our experienced claims team, who will be able to open a new claim. Cover will be available from your fertility investigations benefit, as specified on your table of benefits.
For physiotherapy treatment for a pelvic problem such as stress incontinence	Contact the claims helpline, without the need for a GP referral, and speak to our experienced claims team who will arrange a telephone based assessment with a senior physiotherapist, to determine the most appropriate treatment for you. Cover is available from your physiotherapy benefit, as specified in your table of benefits.

Self-referred cancer benefits

Experiencing symptoms that can be associated with cancer can be concerning. It's important to remember that these symptoms are not definitive of cancer but may indicate a risk. We are here to support you in obtaining timely investigations for any symptoms that could potentially be related to cancer.

If you experience any of the symptoms listed below then you are able to call and speak directly to our claims team to self-refer for a consultation and diagnostic tests.

This means that you no longer need to see your GP before accessing private treatment for these concerns in order to prevent any delays in reaching a diagnosis.

If you are experiencing any of the symptoms below, call the claims helpline and our experienced claims team will be able to help direct you into one of our robust clinical pathways with our in-network providers to help reach a diagnosis.

Type of cancer	Signs and symptoms to watch out for
Breast cancer	Hard, irregular shape lump in the breast or armpit Dimpling of the skin on the breast Newly inverted nipple Discharge from the nipple Any unusual change in size or shape of the breast
Bowel cancer	Bleeding from your back passage/bottom or blood in your stool without piles/haemorrhoids Persistent, unexplained change in bowel habit, including diarrhoea or change in consistency of stool Persistent abdominal discomfort, such as cramps, bloating, wind or pain A feeling that your bowel doesn’t empty completely Unexplained weight loss
Prostate cancer	Raised PSA level as specified below: Age 40-49 >2.5ng/ml Age 50-69 >3ng/ml Age 70-80 >5ng/ml
Testicular cancer	Painless lump or swelling on either testicle Pain, discomfort or numbness in a testicle Any unusual change in size or shape of a testicle
Skin cancer	Any of the following changes to a mole or lesion on the skin: Increase in size Change of colour >7mm in diameter Irregular shape Irregular colour Inflamed or oozing

Please remember that these signs are also features of common health problems that

are not caused by cancer, such as a cyst, piles or infection.

In the event that a cancer diagnosis is made, cover will be available as detailed in your cancer cover explained and one of our nurse case managers will support you and be able to provide information on the treatment options available to you.

Please contact us via the Member Zone, the My Healix app or by calling the claims helpline to get further advice and to open a new claim. As with all of your healthcare benefits it is important that you obtain pre-authorisation before receiving any treatment to ensure your claim is eligible and to prevent you incurring any unwanted costs.

Musculoskeletal health pathway

Musculoskeletal conditions affect your muscles, bones and joints. They are very common and tend to increase with age.

Pain and discomfort can affect your daily activities but early diagnosis and treatment may help to ease your symptoms and improve the length of time it takes to recover. We have designed the Healix musculoskeletal pathway with this in mind.

How to make a claim

As soon as you experience bone or joint pain you can use our digital physiotherapy triage service. The service is available to all members over the age of 16.

This can be accessed via the Member Zone or the My Healix app where you will be directed straight through to begin your online journey and treatment pathway without the need to contact the claims helpline.

Download the My Healix app

Access the Member Zone

Click here to access the Member Zone using your individual member number

This digital service is designed to provide an assessment of your needs and guide you to the best course of treatment.

Where self-managed care is appropriate, you are able to immediately access a tailored exercise programme with in-app access to a clinician as required. If needed, you will be guided to face-to-face physiotherapy treatment with our network provider.

If face to face physiotherapy sessions are recommended these will not be subject to an excess, scheme underwriting or any scheme limits (if these apply) when treatment is taken with our digital treatment pathway provider. All other healthcare scheme terms and conditions will apply.

Telephone assessment

If you are unable to access the Member Zone or the My Healix app, call the claims helpline to arrange a telephone based clinical assessment. Our experienced team will take your details and arrange for you to have an initial telephone consultation with a physiotherapist at a convenient time for you who will recommend the most appropriate treatment.

The telephone-based clinical assessment will not be subject to any excess, if one applies, however it will be applied to face-to-face treatment should this be required. All other healthcare scheme terms and conditions will apply.

Mental health pathway

The importance of mental health and wellbeing is becoming increasingly recognised in today’s busy world. Acknowledging stress and anxiety then seeking help are the first steps to developing coping strategies and recovery.

If you are experiencing stress, anxiety or depression or any other mental health problem, please refer to the below for further information on how your scheme can support you.

How to make a claim

Members are able to access a digital emotional wellness triage and immediate advice via the Member Zone or the My Healix app. The service is available for everyone over the age of 16.

Download the My Healix app

Access the Member Zone

Click here to access the Member Zone using your individual member number

Benefits	What is available?	What can you use this for?
Digital emotional wellness triage	Unlimited access to digital emotional wellness triage Tailored online support programme (where clinically appropriate) Referral through to the healthcare scheme where medically necessary	Any mental health symptoms, including stress, anxiety and low mood.

If face to face mental health treatment is recommended you will be directed into an initial episode of treatment with our network provider.

Where face to face mental health treatment takes place, this will not be subject to an excess, scheme underwriting or any scheme limits (if these apply) when treatment is taken with our digital treatment pathway provider.

Should additional sessions be required beyond the initial episode of treatment, all healthcare scheme terms and conditions, including excess, will then apply.

Telephone assessment

Should you be unable to access the Member Zone or the My Healix app, you can contact the claims helpline for support and advice. There is no need to see your GP or obtain a referral letter unless you are under the age of 18.

Our experienced claims team will take your details and arrange for you to have an initial telephone consultation with a senior psychological therapist at a convenient time for you. This will give you an opportunity to talk through your concerns and agree on the best treatment pathway.

This could be one of several options including:

Face to face cognitive behavioural therapy (CBT)
Guided online CBT
Counselling
Referral onwards to see a psychiatrist.

Healix will pre-authorise your assessment and treatment (within benefit limits where applicable) and settle all invoices directly.

*Under 18’s will require a referral letter from their own GP.

Digital skin pathway

Changes found to your skin can be concerning. Fortunately, in most instances, these changes are not caused by cancer, however fast detection is key to help identify the cause of these changes and provide reassurance.

Our digital skin pathway provides fast results and recommendations for further treatment depending on your diagnosis following assessment by our dermatology partners. Please note further treatment will be subject to the terms and conditions of the scheme.

This pathway is suitable for many skin complaints, and our experienced claims team will be able to guide you to access the most suitable pathway for your symptoms.

The table below shows which skin complaints are most suitable to be referred into our digital skin pathway:

Skin Conditions Suitable for the Skin Pathway	Skin Conditions Not Suitable for the Skin Pathway
A change to an existing mole (itching/bleeding/increase in size)	Chronic skin conditions such as eczema/psoriasis
A new skin growth that has appeared and is visible	New skin rashes
A sore area of skin that has not healed	Mole mapping services required for screening purposes where there is no identifiable area of immediate concern
	Members under the age of 18

This pathway is easy to use; just follow the simple steps below and access help today:

Step 1

Open a new claim with one of our claims assessors. Please see Making a claim for details of how to do this.

Step 2

You will receive an SMS to your mobile phone with a link to register for the service and details of how to submit your digital photographic images.

Step 3

Your digital photographic images will be assessed by our experienced dermatology partners within 2 working days.

Step 4

You will receive an SMS to notify you that your results are back and a link to access the report containing the diagnosis and any recommendation.

Step 5

Should a face-to-face consultation with a dermatologist be recommended, our dermatology partners will call you and assist you to arrange it at a suitable time and location for you.

Please note: face-to-face dermatology consultations taken within our network will not be subject to our reasonable and customary fees, however, these fees will apply should you wish to access a consultation outside of this network.

Section 9: Glossary

The words and phrases below have the following meanings. They will appear in bold in this guide.

Active treatment

- Treatment of an acute medical condition that leads to recovery or restoration of a previous state of health.

Acute condition

Annual renewal date

- the anniversary of the start date each year or any other date which we and your employer may agree to in writing.

Benefit

- the benefits for which you are entitled as an individual under the scheme subject to the terms and conditions that apply to your membership including all exclusions.

Benefits

-the benefits for which you are entitled as an individual under the scheme subject to the terms and conditions that apply to your membership including all exclusions.

Biological therapies

Cancer

- a malignant tumour, tissues or cells, characterised by the uncontrolled growth and spread of malignant cells and invasion of tissue.

Chronic condition

Please refer to the chronic conditions exclusion.

Complementary practitioner

Acupuncture practitioners must be registered with the BMAS (British Medical Acupuncture Society), BacC (British Acupuncture Council), AACP (Acupuncture Association of Chartered Physiotherapists) or AAC (The Association of Acupuncture Clinicians)
Osteopaths must be registered with the GOsC (General Osteopathic Council)
Chiropractors must be registered with the GCC (General Chiropractic Council)

Daycase

- if you are required to occupy a hospital bed for one day, for medical reasons

Dependant

-a member’s partner (if a member gets divorced their husband or wife will no longer be considered as a dependant for the purposes of this scheme)

Dependants

-a member’s partner (if a member gets divorced their husband or wife will no longer be considered as a dependant for the purposes of this scheme)

Dialysis

The removal of waste matter from the blood by either:

haemodialysis, (through the use of a kidney machine or dialyser)
peritoneal dialysis (by introducing fluid into the abdomen to act as a filter).

Disorder

– a disturbance of function, structure or behaviour, resulting from genetic or environmental factors such as disease, illness or injury.

Emergency

Employer

- ABC who is named as your employer

End of life care

Gender Dysphoria

- The distress experienced as a result of the mismatch between the biological gender and the gender identity.

Gender Incongruence

The mismatch between the biological gender and the gender identity. For example, transgender or non binary individuals.

General Practitioner

- a registered medical practitioner in general practice.

GP

- a registered medical practitioner in general practice

High dependency unit

– special department within a hospital designed for patients who require advanced post-operative care and/or support for a single failing organ system.

High risk activities

Home healthcare

- visits from a qualified nurse to your home to give you expert/skilled nursing services under the control of a specialist.

Hospital

NHS hospital - a National Health Service hospital with facilities for medical and surgical treatment, as defined in Section 1.28 of the National Health Service Act 1977 or in any future law.

Inpatient

– if you are required to occupy a hospital bed for one night or more, for medical reasons.

Intensive care unit

– a specialised department within a hospital designed for patients who require support for two or more organ systems and/or advanced respiratory support.

Medical condition

style="margin: 0cm 0cm 0pt; line-height: normal;">– any physical, mental or psychological disorder, including disease, illness, injury, genetic disorders and behavioural conditions.

Medically necessary

– treatment that is considered to be:

In accordance with professional standards of medical practice in the United Kingdom
Clinically appropriate, in terms of type, frequency, extent, site and duration of treatment
Required for reasons other than the comfort or convenience of the patient or specialist.
Provided at an appropriate facility, in an appropriate setting and at an appropriate level of care for the treatment of the patient’s medical condition.
Provided only for an appropriate duration of time.
No more costly than an alternative treatment at least as likely to produce the same therapeutic or diagnostic results.

Members

- an employee covered under the scheme.

Mental health condition

- a disorder that affects your mind, mental function, emotions or behaviour whether the cause is organic, traumatic or reactive.

Outpatient

- if you do not require a hospital bed for your treatment or consultation.

Palliative care

– treatment that is aimed at slowing the growth of cancer and relieving side effects and symptoms of the treatment/disease.

Partner

- a member’s husband or wife, or the person the member lives with in a relationship similar to that of husband or wife, whether the same sex or not.

Physiotherapist

- a physiotherapist regulated by and registered as practicing with the Health Professions & Care Council and recognised by us.

Pre-existing condition

- any medical condition for which, in the five years before you joined the scheme:

you have received medication, advice or treatment, or
you have experienced symptoms whether the condition was diagnosed or not.

Private ambulance

- a purpose-built vehicle run by a recognised private ambulance service.

Prosthesis

style="margin: 0cm 0cm 0pt; line-height: normal;">– an artificial body part or device which is inserted during surgery.

Psychological therapist

we recognise the following as psychological therapists.

a psychologist who is:

Registered with the Health and Care Professions Council (HCPC);
Registered with the British Psychological Society (BPS) as a chartered Psychologist

a therapist who is:

An accredited member of the British Association of Counselling and Psychotherapy (BACP); or
An Accredited Member of the British Association for Behavioural and Cognitive Psychotherapies (BABCP); or
An Accredited Member of Scotland’s Professional Body for Counselling and Psychotherapy (COSCA); or
A practitioner who is registered with the United Kingdom Council for Psychotherapy (UKCP)

Registered nurse

- a nurse who is on the register of the Nursing and Midwifery Council (NMC) and holds a valid NMC personal identification number.

Related condition

- any medical condition which is reasonably considered to be related to another medical condition.

Specialist

- we consider a specialist to be:

a medical practitioner with full current registration with the General Medical Council or
a dentist with full current registration with the General Dental Council

and

a specialist in the treatment you are referred for (this is applicable to all specialities including anaesthetics and psychiatry)
has a certificate of Higher Specialist Training in their specialty that is issued by the Higher Specialist Training Committee of the appropriate Royal College or Faculty
is or has been a National Health Service consultant or dentist
has been recognised for benefit purposes as a specialist by Healix.

Start date

- the date the scheme starts as shown in the scheme schedule.

Surgical appliance

– an artificial device or an artificial body part which is a necessary part of your treatment or surgery - for example a knee brace after you have had ligament surgery.

The Scheme

- CGG Services Healthcare Scheme

Practitioner

- practitioner recognised by us and registered with the Health and Care Professions Council as:

an occupational therapist
an orthoptist
a speech and language therapist
a dietician or;
a nurse who is on the register of the Nursing and Midwifery Council (NMC) and holds a valid NMC personal identification number.

Treatment

- surgical or medical services (including diagnostic tests and consultations). This includes but is not limited to diagnostic tests, scans, and surgical procedures.

Treatments

- surgical or medical services (including diagnostic tests and consultations). This includes but is not limited to diagnostic tests, scans, and surgical procedures.

Trust Deed

- the trust deed (including the rules of the scheme) constituting the healthcare scheme, as amended from time to time.

Trustee, Trustees

- any trustee or trustees for the time being of the healthcare scheme.

United Kingdom

- England, Scotland, Wales and Northern Ireland.

Waiting Period

- a specified period of time that must pass before a benefit becomes eligible. The waiting period is calculated from the joining date of the scheme.

We, Us, Our

- Healix Health Services Ltd, Healix House, Esher Green, Esher, Surrey KT10 8AB.

You, Your

- the eligible member and his or her dependants if they are eligible.

Scheme

- CGG Services Healthcare Scheme

Pandemic

The fast spread of infectious disease to a large number of people in a given population within a short period of time, normally weeks.

Epidemic

more cases of a disease than would be expected for that disease in that area at that time

Member Zone

The Member Zone gives you access to the claims portal and displays all the benefits of your healthcare scheme in an app accessed via your smartphone, tablet or computer.

Member

- an employee covered under the scheme.

Neurodevelopmental disorders

Making a claim

Healthcare benefits

Register your claim using our easy online portal. Alternatively, you can call the claims helpline to confirm if cover is available.

In order for us to accurately assess cover under the terms and conditions of your scheme, we may ask to see a copy of your GP referral letter when you open a new claim.

Always contact the claims team before arranging or receiving any treatment.

Download the My Healix app

Access the Member Zone

Click here to access the Member Zone using your individual member number where you can register a new claim.

Call the Claims Helpline:

0208 481 7823
Monday-Friday 08.00-19.00 (Excl. bank holidays)
Saturday 09.00-13.00

We will confirm:

whether your proposed treatment is eligible for cover under the scheme
whether your proposed treatment costs will be covered under the scheme
any benefit limits or excess that may apply to your claim

To help you make the best possible use of the scheme, we have provided you with a How to claim summary.

Always contact the claims team before arranging or receiving any treatment (with the exception of receiving treatment for reimbursement benefits).

How to claim summary

If you believe you require physiotherapy, but you haven't seen your GP

▼

If your GP refers you onto a specialist or therapist

▼

If you experience mental health symptoms, but haven't seen your GP

▼

Log your claim via the Member Zone, the My Healix app or call the claims helpline

▼

Log your claim via the Member Zone, the My Healix app or call the claims helpline

▼

Log your claim via the Member Zone, the My Healix app or call the claims helpline

▼

We will assess your symptoms and help organise the most effective treatment

▼

We will advise on cover available, and authorise your eligible treatment

▼

We will advise on cover available, and authorise your eligible treatment

▼

If appropriate, we will arrange a physiotherapy referral within 24 hours, through Healix Physiotherapy Network Provider

▼

If appropriate, we will arrange a referral through Healix Mental Health Network Provider

▼

If further treatment is required, please visit the Member Zone, the My Healix app or call the helpline again

How to Claim Summary

Your scheme underwriting

The underwriting option applicable to you will depend on the date in which you joined the scheme.

Medical History Disregarded – for those employees and dependants who joined the CGG Services Healthcare Scheme prior to 1st January 2015.

We will not apply any personal medical exclusions to the scheme.

However you will still be subject to the general terms of the scheme, which means there is no cover for on-going, recurrent and long-term conditions (also known as chronic conditions) which are likely to need regular or periodic treatment, monitoring, medication or medical advice.

Medical History Disregarded – for those employees who join the CGG Services Healthcare Scheme on or after 1st January 2015.

We will not apply any personal medical exclusions to the scheme.

Moratorium Fixed Underwriting -for spouses and dependants who join the scheme on or after 1st January 2015

Your healthcare scheme is designed to cover treatment of new medical conditions that arise after you join.

If you have moratorium underwriting, we will not pay for treatment of a pre-existing condition during your first two years of cover. By this we mean any medical condition or related condition for which you:

have received medical treatment for, or
have had symptoms, or
have sought advice, or
to the best of your knowledge were aware existed, in the five years before the start of cover.

These pre-existing conditions will not be covered under the scheme, for a period of two years from the start date of your scheme membership. At the end of the 2 year moratorium period, pre-existing conditions will be covered, subject to the eligibility and terms and conditions of the scheme.

You should not delay seeking medical advice or treatment for a pre-existing condition simply to obtain cover under this scheme.

Your excess

Excess - CORE

All members and dependants are liable for an excess of £100, which is payable once every scheme year, if you make an eligible claim.

Your excess will be applied to the first eligible treatment that you receive in each scheme year. This is regardless of when the last excess payment was made and whether the treatment is for the same condition, a related condition, or for an entirely new condition. Please contact us before you receive any treatment, so that we can advise you on when your excess will apply.

Excess - BOOST

There is no excess applicable as part of the Boost scheme for any members or dependants.

Reasonable and customary fees

We adhere to a schedule of reasonable and customary (R&C) fees for specialist fees. These are based on a common set of codes and principles set out by the Clinical Classification and Schedule Development (CCSD) group. Our fee levels have been set after review of what the majority of specialist’s charge for medical and surgical services as well as a review by our clinical support team and our panel of specialist advisors.

We have an open referral network which means you can be referred to the specialist of your choice. Should you choose to be referred to a specialist who charges above our fee schedule you can opt to pay the difference or we can assist you in identifying an alternative specialist that charges within our fee schedule. For further information please refer to our fee schedule, or contact the claims team.

Hospital cover

Open network
We have an open network which means you are able to attend the hospital of your choice. Please note reasonable and customary charges will apply to specialists at all hospitals. For help in finding a hospital, please refer to our hospital finder.

What happens in an emergency?

Most private hospitals are not set up to receive emergency admissions. In the event of an emergency you should:

call for an NHS ambulance
visit the accident and emergency department at the local NHS hospital.

If you would like to be transferred to a private facility, please contact us to discuss this. We will then be able to confirm whether your proposed treatment is eligible under the healthcare scheme. Please note you must contact us before you transfer to a private facility.

You will not be covered for:

the cost of emergency treatment in a private walk-in centre, accident and emergency department or clinic
the cost of treatment in an intensive care or high dependency unit if you have been transferred specifically to receive this care
the costs of the transfer to a private facility specifically to receive treatment in an intensive care or high dependency unit.

Exclusions and limitations

The following are conditions and treatments which are not covered under your scheme. If you are unsure about anything in this section, please contact us on the claims helpline.

Ageing menopause and puberty

We do not pay for treatment to relieve symptoms commonly associated with or caused by ageing, puberty or other natural physiological cause.

Please note: We will pay for remote consultations related to women’s or men's health concerns with a specialist gynaecologist or men's health specialist as specified in your table of benefits.

Alcohol abuse, substance abuse and addiction

We do not pay for treatment of alcohol, solvent or drug abuse, or any kind of addiction or medical conditions arising from such abuse or addiction.

Allergies and allergic disorders

We do not pay for treatment to desensitise or neutralise any allergic condition or disorder.

Appliances, physical aids and devices

We do not pay for the supply or fitting of appliances, physical aids or devices (including but not limited to hearing aids, spectacles, contact lenses, external prostheses and orthotics etc) which do not fall within our definition of a surgical appliance other than as listed in your table of benefits. Any consultations relating to these are also not covered.

Birth control & contraception

We do not pay for:

birth control
sterilisation and/or reversal
termination of pregnancy

Please note: we will pay for remote consultations and diagnostics related to women’s or men's health concerns with a specialist gynaecologist or men's health specialist as specified in your table of benefits.

Chronic conditions

We do not pay for treatment of chronic conditions. By this we mean any medical condition which has at least one of the following characteristics:

it needs ongoing or long-term monitoring through consultations, examinations, check-ups and/or tests
it needs ongoing or long-term control or relief of symptoms
it requires rehabilitation or for you to be specially trained to cope with it
it continues indefinitely
it has no known cure
it comes back or is likely to come back.

Please note: this will apply to all medical conditions, whether or not a diagnosis has been made.

Exception: We will pay for eligible treatment arising out of a chronic condition, or for treatment of acute symptoms of a chronic condition that flare up. However, we only pay if the treatment is likely to lead quickly to a complete recovery or to you being fully restored to your previous state of health, without you having to receive prolonged treatment. For example, we pay for treatment following a heart attack arising out of chronic heart disease. This exception does not apply to treatment of a mental health condition.

Please note: in some cases it might not be clear, at the time of treatment, that the disease, illness or injury being treated is a chronic condition. We are not obliged to pay the ongoing costs of continuing, or similar, treatment. This is the case even where we have previously paid for this type of or similar treatment.

Please note this exclusion does not apply to the treatment of cancer.

Please note there is some cover for chronic conditions. Please refer to the table of benefits boost for further information.

Complications from excluded/ restricted conditions or treatment

We do not pay for treatment which arises from, or is related to any exclusion listed in this scheme handbook or your membership certificate or treatment which arises from or is related to a surgical procedure we do not cover.

Contamination, wars, riots and terrorist acts

We do not pay for treatment of any injury or disability which is caused or contributed to by; war, riot, revolution, invasion, terrorist act or military activity or while you or your dependants are carrying out army, naval or air services duties.

Convalescence and general nursing care

We do not pay for treatment if it is primarily used for domestic and/or social reasons.

Cosmetic surgery

We do not pay for any treatment to change your appearance even when required for psychological reasons.

We do not pay for any treatment, including surgery:

where the intention of treatment, whether directly or indirectly, is the reduction or removal of healthy, surplus or fat tissue (for example, weight reduction surgery / treatment)
where the aim is to aesthetically enhance the appearance of the face or body where no functional condition is present (for example, botox, fillers or asymptomatic rhinoplasty)

Exception: we will pay for medically necessary treatment to restore your appearance in the following circumstances:

where it results from an eligible underlying disease process
following eligible treatment (including cancer treatment)
where the condition is causing a functional problem

Please note: we use NHS guidance as a benchmark for deciding whether the exceptions above are eligible for cover. All requests for cover must be submitted in writing with supporting medical information.

Deafness

We do not pay for treatment for or arising from deafness caused by a congenital abnormality, maturing or ageing.

Dental or oral treatment (such as fillings, gum disease or jaw shrinkage)

We do not pay for any dental or oral treatment other than listed in your table of benefits.

Dialysis

We do not pay for treatment for or associated with dialysis, unless it is required as a complication in the short term following eligible treatment.

Drugs and dressings for outpatient or take-home use

We do not pay for drugs and dressings prescribed for use as an outpatient or for you to take home other than as outlined in the cancer cover explained page.

Experimental drugs and treatment

We do not pay for treatments or medication, which in our reasonable opinion are experimental or not yet approved by the National Institute for Clinical Excellence, are being researched or that do not yet have sufficient peer-reviewed evidence to conclude that:

the harmful effects are outweighed by the beneficial effects
they are likely to lead to the same or better outcomes than available alternatives
they are based on established medical practice in the United Kingdom.

This also includes medical procedures (including the use of unlicensed drugs or drugs which are not available under the NHS, even if they are on clinical trial).

Eyesight correction

We do not pay for treatment to correct your sight other than as specified in your table of benefits.

Fertility treatment

We do not pay for:

any type of fertility investigations
fertility treatment
assisted reproduction, surrogacy, harvesting of donor eggs or donor insemination
sperm collection and storage
complications following any of the above

Please note: We will pay for remote consultations related to women’s or men's health concerns with a specialist gynaecologist or men's health specialist as specified in your table of benefits.

Gender dysphoria

We do not pay for any treatment of gender dysphoria, or any treatment arising from or relating to gender dysphoria.

General practitioner consultations

We do not pay for any GP consultations or visits other than those specified in your table of benefits. We do not pay for any charges for the completion of claim forms or referral letters, unless we have requested these specifically to assess your claim.

Health hydros, nature cure clinics

We do not pay for treatment or charges incurred in nature cure clinics, health hydros, spas or similar establishments even if they are registered as, or part of a listed hospital, including private beds registered as a nursing home in these places.

Intensive care other than routinely required afer eligible private inpatient treatment

We do not pay for charges incurred in a private hospital or any NHS hospital for ITU (Intensive Therapy Unit) or ICU (Intensive Care Unit) treatment, unless the treatment immediately follows and is required as a result of eligible pre-authorised treatment for which we have provided written confirmation that benefits will be payable.

Neurodevelopmental disorders

We do not pay for any treatment (following diagnosis) of adult or childhood neurodevelopmental disorders.

Obesity

We do not pay for any weight loss treatment or treatment required as a result of obesity.

Overseas treatment

We do not pay for treatment outside the United Kingdom except as outlined in the Overseas Emergency Treatment section.

We do not pay for evacuation or repatriation needed as a result of sudden illness or injury whilst you are travelling overseas.

Pandemic and/or epidemic disease

We do not pay for treatment for or arising from pandemic and / or epidemic disease.

Please note, you may be able to claim NHS COVID Cash Benefit, if this is detailed in your table of benefits and you will be covered for treatment of Long COVID as detailed in your COVID19 Cover Explained.

Personal comfort and convenienience items

We do not pay for personal comfort and convenience items or services such as television, telephone costs, newspapers, taxi fares, guest meals and similar incidental services and supplies.

Pre- existing conditions

For underwritten members or dependants, we do not pay for treatment of any pre-existing condition or any related condition or symptoms.

By this we mean any disease, illness or injury for which you have received medication, advice or treatment, or you have experienced symptoms of, (whether the condition was diagnosed or not), before your start date, which will be excluded from cover under this scheme.

Pregnancy and childbirth

We do not pay for any treatment related to pregnancy or childbirth, other than as specified in your table of benefits.

Screening and preventative treatment

We do not pay for:

any form of genetic testing or screening
health screening, such as routine tests, health checks or
preventative treatment, procedures or medical services where no disease is present.

Sexual dysfunction

We do not pay for any treatment required due to sexual dysfunction, sexually transmitted infections or sexual problems, whatever the cause.

Please note: we will pay for remote advice consultations related to women’s or men's health concerns with a specialist gynaecologist or men's health specialist as specified in your table of benefits.

Speech disorders

We do not pay for treatment for or relating to any speech disorder such as stammering. However we may pay for short term speech therapy which is medically necessary immediately following eligible inpatient treatment. The speech therapy must be recommended by a specialist in charge of treatment.

Surrogacy

We do not pay for treatment needed for any procedure required to a mother or child as a result of a surrogate pregnancy until such time as the child has been accepted as an eligible dependant by the scheme. At which time the child only will be entitled to benefits outlined in the table of benefits.

Transplants and adoptive cell transfer therapies

We do not pay for any transplants, adoptive cell transfer therapies and/or gene therapy, complications related to, or resulting from these treatments. This includes, but is not limited to CAR T cell therapy, tumour infiltrating lymphocyte therapy and stem cell/bone marrow treatments.

We also do not pay for:

donor costs
harvesting
storage
administration
and/or any complications/treatment arising from any of the above

Exception: We will pay for recipient costs for skin or corneal grafts when eligible for benefit

Treatment that is based on a referral route, place of treatment or type of treatment that is not covered by the scheme

We do not pay for any treatment that has not been referred by:

Your GP
An optician for eye treatment
An occupational health physician or GP for psychiatric conditions.

Please note: you may be able to self-refer* for treatment. For further information please refer to your table of benefits.

*Please note, cover for self-referral is subject to the medical underwriting on your scheme.

Unrecognised providers or treatment facilities

We do not pay for treatment carried out by a provider who we do not recognise as being qualified and/or registered to provide the type of treatment you need or for treating the medical condition you have.

We do not pay for treatment with sports therapists, massage therapists, or anyone who does not meet our definition of a practitioner or complementary practitioner.

We do not pay for any treatment carried out by you, your spouse, parents or children.

Section 9: Glossary

The words and phrases below have the following meanings. They will appear in bold in this guide.

Active treatment

- Treatment of an acute medical condition that leads to recovery or restoration of a previous state of health.

Acute condition

Annual renewal date

- the anniversary of the start date each year or any other date which we and your employer may agree to in writing.

Benefit

- the benefits for which you are entitled as an individual under the scheme subject to the terms and conditions that apply to your membership including all exclusions.

Benefits

-the benefits for which you are entitled as an individual under the scheme subject to the terms and conditions that apply to your membership including all exclusions.

Biological therapies

Cancer

- a malignant tumour, tissues or cells, characterised by the uncontrolled growth and spread of malignant cells and invasion of tissue.

Chronic condition

Please refer to the chronic conditions exclusion.

Complementary practitioner

Acupuncture practitioners must be registered with the BMAS (British Medical Acupuncture Society), BacC (British Acupuncture Council), AACP (Acupuncture Association of Chartered Physiotherapists) or AAC (The Association of Acupuncture Clinicians)
Osteopaths must be registered with the GOsC (General Osteopathic Council)
Chiropractors must be registered with the GCC (General Chiropractic Council)

Daycase

- if you are required to occupy a hospital bed for one day, for medical reasons

Dependant

-a member’s partner (if a member gets divorced their husband or wife will no longer be considered as a dependant for the purposes of this scheme)

Dependants

-a member’s partner (if a member gets divorced their husband or wife will no longer be considered as a dependant for the purposes of this scheme)

Dialysis

The removal of waste matter from the blood by either:

haemodialysis, (through the use of a kidney machine or dialyser)
peritoneal dialysis (by introducing fluid into the abdomen to act as a filter).

Disorder

– a disturbance of function, structure or behaviour, resulting from genetic or environmental factors such as disease, illness or injury.

Emergency

Employer

- ABC who is named as your employer

End of life care

Gender Dysphoria

- The distress experienced as a result of the mismatch between the biological gender and the gender identity.

Gender Incongruence

The mismatch between the biological gender and the gender identity. For example, transgender or non binary individuals.

General Practitioner

- a registered medical practitioner in general practice.

GP

- a registered medical practitioner in general practice

High dependency unit

– special department within a hospital designed for patients who require advanced post-operative care and/or support for a single failing organ system.

High risk activities

Home healthcare

- visits from a qualified nurse to your home to give you expert/skilled nursing services under the control of a specialist.

Hospital

NHS hospital - a National Health Service hospital with facilities for medical and surgical treatment, as defined in Section 1.28 of the National Health Service Act 1977 or in any future law.

Inpatient

– if you are required to occupy a hospital bed for one night or more, for medical reasons.

Intensive care unit

– a specialised department within a hospital designed for patients who require support for two or more organ systems and/or advanced respiratory support.

Medical condition

style="margin: 0cm 0cm 0pt; line-height: normal;">– any physical, mental or psychological disorder, including disease, illness, injury, genetic disorders and behavioural conditions.

Medically necessary

– treatment that is considered to be:

In accordance with professional standards of medical practice in the United Kingdom
Clinically appropriate, in terms of type, frequency, extent, site and duration of treatment
Required for reasons other than the comfort or convenience of the patient or specialist.
Provided at an appropriate facility, in an appropriate setting and at an appropriate level of care for the treatment of the patient’s medical condition.
Provided only for an appropriate duration of time.
No more costly than an alternative treatment at least as likely to produce the same therapeutic or diagnostic results.

Members

- an employee covered under the scheme.

Mental health condition

- a disorder that affects your mind, mental function, emotions or behaviour whether the cause is organic, traumatic or reactive.

Outpatient

- if you do not require a hospital bed for your treatment or consultation.

Palliative care

– treatment that is aimed at slowing the growth of cancer and relieving side effects and symptoms of the treatment/disease.

Partner

- a member’s husband or wife, or the person the member lives with in a relationship similar to that of husband or wife, whether the same sex or not.

Physiotherapist

- a physiotherapist regulated by and registered as practicing with the Health Professions & Care Council and recognised by us.

Pre-existing condition

- any medical condition for which, in the five years before you joined the scheme:

you have received medication, advice or treatment, or
you have experienced symptoms whether the condition was diagnosed or not.

Private ambulance

- a purpose-built vehicle run by a recognised private ambulance service.

Prosthesis

style="margin: 0cm 0cm 0pt; line-height: normal;">– an artificial body part or device which is inserted during surgery.

Psychological therapist

we recognise the following as psychological therapists.

a psychologist who is:

Registered with the Health and Care Professions Council (HCPC);
Registered with the British Psychological Society (BPS) as a chartered Psychologist

a therapist who is:

An accredited member of the British Association of Counselling and Psychotherapy (BACP); or
An Accredited Member of the British Association for Behavioural and Cognitive Psychotherapies (BABCP); or
An Accredited Member of Scotland’s Professional Body for Counselling and Psychotherapy (COSCA); or
A practitioner who is registered with the United Kingdom Council for Psychotherapy (UKCP)

Registered nurse

- a nurse who is on the register of the Nursing and Midwifery Council (NMC) and holds a valid NMC personal identification number.

Related condition

- any medical condition which is reasonably considered to be related to another medical condition.

Specialist

- we consider a specialist to be:

a medical practitioner with full current registration with the General Medical Council or
a dentist with full current registration with the General Dental Council

and

a specialist in the treatment you are referred for (this is applicable to all specialities including anaesthetics and psychiatry)
has a certificate of Higher Specialist Training in their specialty that is issued by the Higher Specialist Training Committee of the appropriate Royal College or Faculty
is or has been a National Health Service consultant or dentist
has been recognised for benefit purposes as a specialist by Healix.

Start date

- the date the scheme starts as shown in the scheme schedule.

Surgical appliance

– an artificial device or an artificial body part which is a necessary part of your treatment or surgery - for example a knee brace after you have had ligament surgery.

The Scheme

- CGG Services Healthcare Scheme

Practitioner

- practitioner recognised by us and registered with the Health and Care Professions Council as:

an occupational therapist
an orthoptist
a speech and language therapist
a dietician or;
a nurse who is on the register of the Nursing and Midwifery Council (NMC) and holds a valid NMC personal identification number.

Treatment

- surgical or medical services (including diagnostic tests and consultations). This includes but is not limited to diagnostic tests, scans, and surgical procedures.

Treatments

- surgical or medical services (including diagnostic tests and consultations). This includes but is not limited to diagnostic tests, scans, and surgical procedures.

Trust Deed

- the trust deed (including the rules of the scheme) constituting the healthcare scheme, as amended from time to time.

Trustee, Trustees

- any trustee or trustees for the time being of the healthcare scheme.

United Kingdom

- England, Scotland, Wales and Northern Ireland.

Waiting Period

- a specified period of time that must pass before a benefit becomes eligible. The waiting period is calculated from the joining date of the scheme.

We, Us, Our

- Healix Health Services Ltd, Healix House, Esher Green, Esher, Surrey KT10 8AB.

You, Your

- the eligible member and his or her dependants if they are eligible.

Scheme

- CGG Services Healthcare Scheme

Pandemic

The fast spread of infectious disease to a large number of people in a given population within a short period of time, normally weeks.

Epidemic

more cases of a disease than would be expected for that disease in that area at that time

Member Zone

The Member Zone gives you access to the claims portal and displays all the benefits of your healthcare scheme in an app accessed via your smartphone, tablet or computer.

Member

- an employee covered under the scheme.

Neurodevelopmental disorders

End of cover

Cover for you (the member) will end in the following situations:

if your employment with CGG has come to an end for any reason
if you no longer live full time in the United Kingdom
if you pass away
if for any reason you or CGG ask us to end cover
If you or any of your dependants have given us misleading information, have kept something from us, or have broken the conditions of this plan.

If your cover ends, your dependants cover will also end on the same day as your cover.

Cover for dependants will end in the following situations:

Your partner's cover will end:

if you get divorced, or your civil partnership is dissolved. Cover for your partner will end as soon as the final decree/final dissolution order has been granted.
if you no longer live together, then your partner will no longer be considered a dependant for the purposes of this scheme.

Your dependant child’s cover will end:

after they have turned 25. They will be removed from cover on the next annual renewal date following their 25^th birthday.
if they get married, then they will no longer be considered a dependant for the purposes of this scheme.
if they no longer live full time in the United Kingdom

Members must inform their HR department as soon as possible of any changes of this matter.

If treatment has been authorised, but has not yet taken place, you will be responsible for any treatment costs if the scheme then terminates or you leave the scheme.

Continuation option

As Healix Health only provides corporate group schemes, we are unable to continue your cover as an individual if you leave the CGG Services Healthcare Scheme.

We understand the importance of your healthcare and choosing a new provider may be daunting. We work closely with two providers to provide you with the best choice possible to take your healthcare forward.

What is a continuation option?
A continuation option allows members who resign or retire from an employer that provides workplace healthcare benefits to take out their own cover. You might be eligible to take over the benefits previously paid for by the employer, however it’s not always guaranteed that any ongoing claims will be covered.

National Friendly

Who are NF?
A Friendly Society that helps its members meet their health protection needs by offering you cover through private medical insurance policies.

How do I contact them?
Call 0333 014 6244, (8am-6pm Monday to Friday). Quote HEALIX and the team will be able to obtain the best possible terms for your transition.

What do they cover?
My Private Medical Insurance policy is a flexible product that offers cover for everyone up to age 85. You can choose between guided outpatient only cover all the way through to unlimited inpatient cover.

To find out more about National Friendly visit here.

Usay Compare

Who are Usay?
The largest individual health insurance intermediary and are experts at finding the best cover for you.

How do I contact them?
Call 01285 864670 and quote HEALIX.

What do they cover?
Usay Compare will get to know your unique individual requirements, do all the hard work comparing prices and policies for you; then advise on the best and most cost-effective quote.

To find out more about Usay Compare, fill in this online form.

These terms are offered to you as a previous member of the healthcare scheme and are available for a limited time only, usually no more than 30 days from the date of leaving. It is therefore important that you act quickly to maintain continuity of cover.

Health Services Ltd is an introducer appointed representative of both National Friendly and Usay Business Ltd, who are authorised and regulated by the Financial Conduct Authority. Calls may be recorded or monitored for quality control.

How to make a complaint

It is always our intention to provide a first class standard of service: however, we recognise that on occasions, your requirements may not have been met.

Should you have any cause for complaint, you should contact us.

How your complaint will be handled

Stage 1

You will receive a written acknowledgement of your complaint within five business days of receipt. This will include the name and job title of the individual handling the complaint.

Stage 2

Within four weeks of receiving your complaint, you will receive either:

A final response or
A holding response, explaining why we are not yet in a position to resolve the complaint and indicating when we will be making further contact (this will be within eight weeks from receiving the complaint).

Stage 3

If you have not received a final response within four weeks, by the end of eight weeks after receipt of the complaint, you will receive either:

A final response.
A response explaining why we are still not in a position to provide a final response and explaining when we believe we will be able to do so.
If we are unable to provide a final response, due to the delay which has now occurred, you may refer your complaint to the Trustees.

If, during stage 2 or 3, we issue our final response but you remain dissatisfied, you may refer your complaint to the Trustees. To do this, please set out your reasons fully in writing to the Operations Director, asking for referral to the trustees for further consideration.

How to claim reimbursement

How to claim for cash benefits

If you have received eligible treatment free of charge on the NHS you may be eligible to receive reimbursement of NHS cash benefits as detailed in your table of benefits.

These benefits will only be eligible if the treatment received would otherwise have been eligible for benefit under your scheme.

Please note; only one NHS cash benefit reimbursement can be claimed per admission.

In order to claim these benefits you can register your claim via the Member Zone or the My Healix app.

You will need to provide the following information for a claim to be processed

a copy of your NHS discharge paperwork which should confirm the following information:
- Date of admission and discharge from the NHS hospital
- Name and date of birth of the person admitted to hospital
- Summary of the reason for admission and the treatment received
Bank details for the reimbursement to be made to
- Account holder’s name
- Sort code
- Account number

How to claim reimbursement of medical expenses

If you have paid a provider directly for eligible medical services, you can claim a reimbursement of these costs as long as the treatment received is eligible for cover as detailed in your table of benefits.

In order to claim these benefits you can register your claim via the Member Zone or the My Healix app.

You will need to provide the following information for a claim to be processed:

An itemised receipt confirming the following information:
- Date treatment was received
- Details of the treatment received
- Amount paid for the treatment
Bank details for the reimbursement to be made to
- Account holder’s name
- Sort code
- Account number

Please note:

Once the claim has been confirmed as eligible by the claims team, reimbursement will be arranged via direct bank transfer.

All reimbursement claims (including cash benefit claims) must be submitted within six months of your treatment date / birth or adoption date or within 6 months of the end of the scheme year you wish to claim against - whichever comes soonest.

Additional information can be found in the payment of invoices page.

Payment of invoices

All treatment should be authorised in advance, so that we can place a guarantee of payment with your healthcare provider, subject to your benefit limits and our reasonable and customary guidelines. If you have pre-authorised your treatment, we will settle the bill (up to applicable limits) directly with your specialist, therapist or hospital. You are responsible for making sure we have all the information we need to pay your claims.

In some circumstances it may be necessary for you to pay for pre-authorised treatment yourself, and request a reimbursement from us for the cost of the treatment. In these cases please send us a copy of your receipt via email, along with your bank account details, and we will arrange reimbursement via bank transfer. All reimbursement claims (including cash benefit claims) must be submitted within six months of your treatment date or within six months of the end of the scheme year you wish to claim against - whichever comes soonest. Any claims submitted after this, will be assessed on a case by case basis, and paid at our discretion.

We will not pay for claims:

if the invoice or reimbursement claim (including cash benefit claims) is not submitted within six months of your treatment date / birth or adoption date or within 6 months of the end of the scheme year you wish to claim against - whichever comes soonest
if the treatment takes place after you have left the scheme
if you break any terms and condition s of your membership
if you incur a fee for non-attendance or late cancellations.

Requests for additional information

We may ask you to provide information to help us assess your claim. For example we may ask you for one or more of the following:

Medical reports and other information about the treatment for which you are claiming. If we request a medical report from your specialist and they charge for providing this we will pay the cost.
Original accounts and invoices in connection with your claim.
Obtain results of an independent medical examination or second opinion for which we may ask you to make an appointment with a with a specialist. We will pay for the cost of any independent medical examination or second opinion we require and we will authorise this in writing, in advance.
Provide results of any second opinion you have independently sought under the care of another specialist. On such occasions we may additionally request our own, independent, second opinion from an expert in that field to assess eligibility of cover. We will pay the costs of any second opinion we organise on your behalf, this includes the cost of the consultation and any tests undertaken as a result of that consultation.

We will liaise with you and your medical specialists throughout your treatment and will request medical information, when we deem this to be necessary for the assessment of your claim. You will be asked for your consent before we do this.

Throughout your claim we will make you aware of the options that are available to you. If your medical specialist recommends treatment, you should contact the helpline as soon as possible to be sure that continued treatment is covered.

Our team of case managers will assess the level of cover available to you for planned treatment within the terms and conditions of the scheme. In some instances it may be necessary to refer your claim to our specialist nurses, along with our panel of independent specialist advisors, who will advise on the level of cover available for the recommended treatment.

Duplicate cover

You must tell us if you are able to make a claim for the cost of any of your treatment from anyone else either under another healthcare scheme or under an insurance policy. For example, if you received an injury that was caused by someone else such as a road traffic accident in which you are not at fault, the scheme will only pay a share of the total costs as appropriate.

If benefits are claimed for treatment to you when the injury or medical condition was caused by a third party, the scheme shall, at its own expense, have the right to pursue such claims in any way considered appropriate in your name. You must co-operate with all reasonable requests in this respect and advise us of any amount you recover directly from the third party.

Healix privacy notice

If you would like to know more about how Healix store and process your personal data, please find our Privacy Notice by clicking here.

Section 9: Glossary

The words and phrases below have the following meanings. They will appear in bold in this guide.

Active treatment

- Treatment of an acute medical condition that leads to recovery or restoration of a previous state of health.

Acute condition

Annual renewal date

- the anniversary of the start date each year or any other date which we and your employer may agree to in writing.

Benefit

- the benefits for which you are entitled as an individual under the scheme subject to the terms and conditions that apply to your membership including all exclusions.

Benefits

-the benefits for which you are entitled as an individual under the scheme subject to the terms and conditions that apply to your membership including all exclusions.

Biological therapies

Cancer

- a malignant tumour, tissues or cells, characterised by the uncontrolled growth and spread of malignant cells and invasion of tissue.

Chronic condition

Please refer to the chronic conditions exclusion.

Complementary practitioner

Acupuncture practitioners must be registered with the BMAS (British Medical Acupuncture Society), BacC (British Acupuncture Council), AACP (Acupuncture Association of Chartered Physiotherapists) or AAC (The Association of Acupuncture Clinicians)
Osteopaths must be registered with the GOsC (General Osteopathic Council)
Chiropractors must be registered with the GCC (General Chiropractic Council)

Daycase

- if you are required to occupy a hospital bed for one day, for medical reasons

Dependant

-a member’s partner (if a member gets divorced their husband or wife will no longer be considered as a dependant for the purposes of this scheme)

Dependants

-a member’s partner (if a member gets divorced their husband or wife will no longer be considered as a dependant for the purposes of this scheme)

Dialysis

The removal of waste matter from the blood by either:

haemodialysis, (through the use of a kidney machine or dialyser)
peritoneal dialysis (by introducing fluid into the abdomen to act as a filter).

Disorder

– a disturbance of function, structure or behaviour, resulting from genetic or environmental factors such as disease, illness or injury.

Emergency

Employer

- ABC who is named as your employer

End of life care

Gender Dysphoria

- The distress experienced as a result of the mismatch between the biological gender and the gender identity.

Gender Incongruence

The mismatch between the biological gender and the gender identity. For example, transgender or non binary individuals.

General Practitioner

- a registered medical practitioner in general practice.

GP

- a registered medical practitioner in general practice

High dependency unit

– special department within a hospital designed for patients who require advanced post-operative care and/or support for a single failing organ system.

High risk activities

Home healthcare

- visits from a qualified nurse to your home to give you expert/skilled nursing services under the control of a specialist.

Hospital

NHS hospital - a National Health Service hospital with facilities for medical and surgical treatment, as defined in Section 1.28 of the National Health Service Act 1977 or in any future law.

Inpatient

– if you are required to occupy a hospital bed for one night or more, for medical reasons.

Intensive care unit

– a specialised department within a hospital designed for patients who require support for two or more organ systems and/or advanced respiratory support.

Medical condition

style="margin: 0cm 0cm 0pt; line-height: normal;">– any physical, mental or psychological disorder, including disease, illness, injury, genetic disorders and behavioural conditions.

Medically necessary

– treatment that is considered to be:

In accordance with professional standards of medical practice in the United Kingdom
Clinically appropriate, in terms of type, frequency, extent, site and duration of treatment
Required for reasons other than the comfort or convenience of the patient or specialist.
Provided at an appropriate facility, in an appropriate setting and at an appropriate level of care for the treatment of the patient’s medical condition.
Provided only for an appropriate duration of time.
No more costly than an alternative treatment at least as likely to produce the same therapeutic or diagnostic results.

Members

- an employee covered under the scheme.

Mental health condition

- a disorder that affects your mind, mental function, emotions or behaviour whether the cause is organic, traumatic or reactive.

Outpatient

- if you do not require a hospital bed for your treatment or consultation.

Palliative care

– treatment that is aimed at slowing the growth of cancer and relieving side effects and symptoms of the treatment/disease.

Partner

- a member’s husband or wife, or the person the member lives with in a relationship similar to that of husband or wife, whether the same sex or not.

Physiotherapist

- a physiotherapist regulated by and registered as practicing with the Health Professions & Care Council and recognised by us.

Pre-existing condition

- any medical condition for which, in the five years before you joined the scheme:

you have received medication, advice or treatment, or
you have experienced symptoms whether the condition was diagnosed or not.

Private ambulance

- a purpose-built vehicle run by a recognised private ambulance service.

Prosthesis

style="margin: 0cm 0cm 0pt; line-height: normal;">– an artificial body part or device which is inserted during surgery.

Psychological therapist

we recognise the following as psychological therapists.

a psychologist who is:

Registered with the Health and Care Professions Council (HCPC);
Registered with the British Psychological Society (BPS) as a chartered Psychologist

a therapist who is:

An accredited member of the British Association of Counselling and Psychotherapy (BACP); or
An Accredited Member of the British Association for Behavioural and Cognitive Psychotherapies (BABCP); or
An Accredited Member of Scotland’s Professional Body for Counselling and Psychotherapy (COSCA); or
A practitioner who is registered with the United Kingdom Council for Psychotherapy (UKCP)

Registered nurse

- a nurse who is on the register of the Nursing and Midwifery Council (NMC) and holds a valid NMC personal identification number.

Related condition

- any medical condition which is reasonably considered to be related to another medical condition.

Specialist

- we consider a specialist to be:

a medical practitioner with full current registration with the General Medical Council or
a dentist with full current registration with the General Dental Council

and

a specialist in the treatment you are referred for (this is applicable to all specialities including anaesthetics and psychiatry)
has a certificate of Higher Specialist Training in their specialty that is issued by the Higher Specialist Training Committee of the appropriate Royal College or Faculty
is or has been a National Health Service consultant or dentist
has been recognised for benefit purposes as a specialist by Healix.

Start date

- the date the scheme starts as shown in the scheme schedule.

Surgical appliance

– an artificial device or an artificial body part which is a necessary part of your treatment or surgery - for example a knee brace after you have had ligament surgery.

The Scheme

- CGG Services Healthcare Scheme

Practitioner

- practitioner recognised by us and registered with the Health and Care Professions Council as:

an occupational therapist
an orthoptist
a speech and language therapist
a dietician or;
a nurse who is on the register of the Nursing and Midwifery Council (NMC) and holds a valid NMC personal identification number.

Treatment

- surgical or medical services (including diagnostic tests and consultations). This includes but is not limited to diagnostic tests, scans, and surgical procedures.

Treatments

- surgical or medical services (including diagnostic tests and consultations). This includes but is not limited to diagnostic tests, scans, and surgical procedures.

Trust Deed

- the trust deed (including the rules of the scheme) constituting the healthcare scheme, as amended from time to time.

Trustee, Trustees

- any trustee or trustees for the time being of the healthcare scheme.

United Kingdom

- England, Scotland, Wales and Northern Ireland.

Waiting Period

- a specified period of time that must pass before a benefit becomes eligible. The waiting period is calculated from the joining date of the scheme.

We, Us, Our

- Healix Health Services Ltd, Healix House, Esher Green, Esher, Surrey KT10 8AB.

You, Your

- the eligible member and his or her dependants if they are eligible.

Scheme

- CGG Services Healthcare Scheme

Pandemic

The fast spread of infectious disease to a large number of people in a given population within a short period of time, normally weeks.

Epidemic

more cases of a disease than would be expected for that disease in that area at that time

Member Zone

The Member Zone gives you access to the claims portal and displays all the benefits of your healthcare scheme in an app accessed via your smartphone, tablet or computer.

Member

- an employee covered under the scheme.

Neurodevelopmental disorders

Contacting us

The Healix Team

We have a team of experienced case managers and nurses available to advise and help you, who can be contacted on the helpline number below:

Tel: 0208 481 7823
Email: CGGVeritas@healix.com
Monday-Friday 08.00-19.00 (Excl. bank holidays)
Saturday 09.00-13.00

Telephone calls to and from our organisation are recorded for the purposes of quality and training.

Any correspondence should be sent to the following address:

CGG Services Healthcare Scheme
Claims Administration Department
Healix Health Services
Healix House, Esher Green
Esher, Surrey
KT10 8AB

Section 9: Glossary

The words and phrases below have the following meanings. They will appear in bold in this guide.

Active treatment

- Treatment of an acute medical condition that leads to recovery or restoration of a previous state of health.

Acute condition

Annual renewal date

- the anniversary of the start date each year or any other date which we and your employer may agree to in writing.

Benefit

- the benefits for which you are entitled as an individual under the scheme subject to the terms and conditions that apply to your membership including all exclusions.

Benefits

-the benefits for which you are entitled as an individual under the scheme subject to the terms and conditions that apply to your membership including all exclusions.

Biological therapies

Cancer

- a malignant tumour, tissues or cells, characterised by the uncontrolled growth and spread of malignant cells and invasion of tissue.

Chronic condition

Please refer to the chronic conditions exclusion.

Complementary practitioner

Acupuncture practitioners must be registered with the BMAS (British Medical Acupuncture Society), BacC (British Acupuncture Council), AACP (Acupuncture Association of Chartered Physiotherapists) or AAC (The Association of Acupuncture Clinicians)
Osteopaths must be registered with the GOsC (General Osteopathic Council)
Chiropractors must be registered with the GCC (General Chiropractic Council)

Daycase

- if you are required to occupy a hospital bed for one day, for medical reasons

Dependant

-a member’s partner (if a member gets divorced their husband or wife will no longer be considered as a dependant for the purposes of this scheme)

Dependants

-a member’s partner (if a member gets divorced their husband or wife will no longer be considered as a dependant for the purposes of this scheme)

Dialysis

The removal of waste matter from the blood by either:

haemodialysis, (through the use of a kidney machine or dialyser)
peritoneal dialysis (by introducing fluid into the abdomen to act as a filter).

Disorder

– a disturbance of function, structure or behaviour, resulting from genetic or environmental factors such as disease, illness or injury.

Emergency

Employer

- ABC who is named as your employer

End of life care

Gender Dysphoria

- The distress experienced as a result of the mismatch between the biological gender and the gender identity.

Gender Incongruence

The mismatch between the biological gender and the gender identity. For example, transgender or non binary individuals.

General Practitioner

- a registered medical practitioner in general practice.

GP

- a registered medical practitioner in general practice

High dependency unit

– special department within a hospital designed for patients who require advanced post-operative care and/or support for a single failing organ system.

High risk activities

Home healthcare

- visits from a qualified nurse to your home to give you expert/skilled nursing services under the control of a specialist.

Hospital

NHS hospital - a National Health Service hospital with facilities for medical and surgical treatment, as defined in Section 1.28 of the National Health Service Act 1977 or in any future law.

Inpatient

– if you are required to occupy a hospital bed for one night or more, for medical reasons.

Intensive care unit

– a specialised department within a hospital designed for patients who require support for two or more organ systems and/or advanced respiratory support.

Medical condition

style="margin: 0cm 0cm 0pt; line-height: normal;">– any physical, mental or psychological disorder, including disease, illness, injury, genetic disorders and behavioural conditions.

Medically necessary

– treatment that is considered to be:

In accordance with professional standards of medical practice in the United Kingdom
Clinically appropriate, in terms of type, frequency, extent, site and duration of treatment
Required for reasons other than the comfort or convenience of the patient or specialist.
Provided at an appropriate facility, in an appropriate setting and at an appropriate level of care for the treatment of the patient’s medical condition.
Provided only for an appropriate duration of time.
No more costly than an alternative treatment at least as likely to produce the same therapeutic or diagnostic results.

Members

- an employee covered under the scheme.

Mental health condition

- a disorder that affects your mind, mental function, emotions or behaviour whether the cause is organic, traumatic or reactive.

Outpatient

- if you do not require a hospital bed for your treatment or consultation.

Palliative care

– treatment that is aimed at slowing the growth of cancer and relieving side effects and symptoms of the treatment/disease.

Partner

- a member’s husband or wife, or the person the member lives with in a relationship similar to that of husband or wife, whether the same sex or not.

Physiotherapist

- a physiotherapist regulated by and registered as practicing with the Health Professions & Care Council and recognised by us.

Pre-existing condition

- any medical condition for which, in the five years before you joined the scheme:

you have received medication, advice or treatment, or
you have experienced symptoms whether the condition was diagnosed or not.

Private ambulance

- a purpose-built vehicle run by a recognised private ambulance service.

Prosthesis

style="margin: 0cm 0cm 0pt; line-height: normal;">– an artificial body part or device which is inserted during surgery.

Psychological therapist

we recognise the following as psychological therapists.

a psychologist who is:

Registered with the Health and Care Professions Council (HCPC);
Registered with the British Psychological Society (BPS) as a chartered Psychologist

a therapist who is:

An accredited member of the British Association of Counselling and Psychotherapy (BACP); or
An Accredited Member of the British Association for Behavioural and Cognitive Psychotherapies (BABCP); or
An Accredited Member of Scotland’s Professional Body for Counselling and Psychotherapy (COSCA); or
A practitioner who is registered with the United Kingdom Council for Psychotherapy (UKCP)

Registered nurse

- a nurse who is on the register of the Nursing and Midwifery Council (NMC) and holds a valid NMC personal identification number.

Related condition

- any medical condition which is reasonably considered to be related to another medical condition.

Specialist

- we consider a specialist to be:

a medical practitioner with full current registration with the General Medical Council or
a dentist with full current registration with the General Dental Council

and

a specialist in the treatment you are referred for (this is applicable to all specialities including anaesthetics and psychiatry)
has a certificate of Higher Specialist Training in their specialty that is issued by the Higher Specialist Training Committee of the appropriate Royal College or Faculty
is or has been a National Health Service consultant or dentist
has been recognised for benefit purposes as a specialist by Healix.

Start date

- the date the scheme starts as shown in the scheme schedule.

Surgical appliance

– an artificial device or an artificial body part which is a necessary part of your treatment or surgery - for example a knee brace after you have had ligament surgery.

The Scheme

- CGG Services Healthcare Scheme

Practitioner

- practitioner recognised by us and registered with the Health and Care Professions Council as:

an occupational therapist
an orthoptist
a speech and language therapist
a dietician or;
a nurse who is on the register of the Nursing and Midwifery Council (NMC) and holds a valid NMC personal identification number.

Treatment

- surgical or medical services (including diagnostic tests and consultations). This includes but is not limited to diagnostic tests, scans, and surgical procedures.

Treatments

- surgical or medical services (including diagnostic tests and consultations). This includes but is not limited to diagnostic tests, scans, and surgical procedures.

Trust Deed

- the trust deed (including the rules of the scheme) constituting the healthcare scheme, as amended from time to time.

Trustee, Trustees

- any trustee or trustees for the time being of the healthcare scheme.

United Kingdom

- England, Scotland, Wales and Northern Ireland.

Waiting Period

- a specified period of time that must pass before a benefit becomes eligible. The waiting period is calculated from the joining date of the scheme.

We, Us, Our

- Healix Health Services Ltd, Healix House, Esher Green, Esher, Surrey KT10 8AB.

You, Your

- the eligible member and his or her dependants if they are eligible.

Scheme

- CGG Services Healthcare Scheme

Pandemic

The fast spread of infectious disease to a large number of people in a given population within a short period of time, normally weeks.

Epidemic

more cases of a disease than would be expected for that disease in that area at that time

Member Zone

The Member Zone gives you access to the claims portal and displays all the benefits of your healthcare scheme in an app accessed via your smartphone, tablet or computer.

Member

- an employee covered under the scheme.

Neurodevelopmental disorders

Scheme Year 2024

The new scheme year renewed on the 1st January 2024. There have been no changes made to the scheme for this year.

Scheme Year 2023

The below changes will come into effect for the new scheme year from 1st January 2023.

New Benefits	Benefit Limit	Benefit Wording
Perci Health - virtual cancer support	Please refer to MemberZone for further information	Please refer to your cancer support explained
Digital Triage	Please refer to MemberZone for further information	Please refer to Musculoskeletal pathway and Mental health pathway.
Neurodevelopmental Assessment	Up to £2,000 per scheme lifetime	We will pay up to £2,000 per member per scheme lifetime for the assessment of neurodevelopmental disorders following GP or specialist referral. Assessment must be carried out by a specialist or educational psychologist that we recognise for benefit purposes. You must have our confirmation before any assessment is carried out and we need full clinical details from your GP or specialist before we can confirm cover. Once a diagnosis has been confirmed, there will be no further cover for any additional investigations, assessments or treatment in the future.
Fertility treatment	Up to £10,000 per scheme lifetime	We will pay up to £10,000 per member per scheme lifetime for fertility treatment as detailed in the assisted reproductive technology cover explained table. Please note you will be covered within the benefit limit for ART (Assisted Reproductive Technology) after completion of a 12 month waiting period which starts from the date you join the healthcare scheme .
Fertility investigations	Full cover	We will pay in full for medically necessary fertility investigations following GP or specialist referral.
Benefit Changes	Previous Wording	New Wording
Women's Health Benefit Remote advice service with our in-network specialist gynaecologists (up to 4 consultations per scheme year) Diagnostic tests and investigations following referral from our in-network remote gynaecologists (up to £500 per scheme year)	Remote advice service with our in-network specialist gynaecologists We will pay for up to 4 remote advice appointments per scheme year with our in-network specialist gynaecologists on self-referral. This service can be used to discuss any women’s health concern including conditions that are normally excluded for cover such as the menopause or for contraception/fertility advice. Diagnostic tests and investigations following referral from our in-network gynaecologists We will pay up to £500 per scheme year for diagnostic tests or investigations that are recommended following a remote advice appointment with our in-network specialist gynaecologists. Remote consultations and diagnostic tests and investigations will be covered up to the limits described above only. Once the benefit limits have been reached the scheme rules will apply as detailed in your exclusions and limitations. Please note: additional cover may be available outside of the above limits for eligible claims, please contact the claims helpline for further information. Please refer to the women's health services page for further information on how to access these benefits.	Women's and Men's Health Benefit Remote advice service with our in-network specialist gynaecologists or men's health specialists We will pay for up to 4 remote advice appointments per scheme year with our in-network specialist gynaecologists or men’s health specialists on self-referral. This service can be used to discuss any health concern including conditions that are normally excluded for cover such as the menopause, andropause, sexual health concerns, fertility or contraception advice. Diagnostic tests and investigations following referral from our in-network gynaecologists or men's health specialists We will pay up to £500 per scheme year for diagnostic tests or investigations that are recommended following a remote advice appointment with our in-network specialist gynaecologists or men’s health specialists. Remote consultations and diagnostic tests and investigations will be covered up to the limits described above only. Once the benefit limits have been reached the scheme rules will apply as detailed in your exclusions and limitations. Please note: additional cover may be available outside of the above limits for eligible claims, please contact the claims helpline for further information. Please refer to the women's or men's health services page for further information on how to access these benefits
Outpatient consultations and diagnostic tests with a specialist on self-referral for breast, bowel or prostate cancer symptoms	Outpatient consultations with a specialist on self-referral for breast, bowel and prostate cancer symptoms We will pay within your overall outpatient limit for self-referred* consultations and investigations for breast, bowel or prostate cancer symptoms. If a diagnosis of cancer is made, cover for eligible treatment will be subject to any limits as detailed in your cancer treatment benefit. *Please note, cover for self-referral is subject to the medical underwriting on your scheme	Outpatient consultations with a specialist on self-referral for breast, bowel, prostate and testicular cancer symptoms We will pay within your overall outpatient limit for self-referred* consultations and investigations for breast, bowel, prostate or testicular cancer symptoms. If a diagnosis of cancer is made, cover for eligible treatment will be subject to any limits as detailed in your cancer treatment benefit. *Please note, cover for self-referral is subject to the medical underwriting on your scheme
Mental heath treatment	We will pay a combined limit of £15,000 per scheme year for medical necessary outpatient, daycase or inpatient treatment, in an NHS or private psychiatric unit, for mental health conditions, which we agree are eligible in writing and in advance.	We will pay a combined limit of £20,000 per scheme year for medical necessary outpatient, daycase or inpatient treatment, in an NHS or private psychiatric unit, for mental health conditions, which we agree are eligible in writing and in advance.
Wording Changes	Old Wording	New Wording
Appliances, physical aids and devices	We do not pay for supplying or fitting of appliances, physical aids or devices (including but not limited to hearing aids, spectacles, contact lenses, crutches, walking sticks etc) which do not fall within our definition of surgical appliance.	We do not pay for the supply or fitting of appliances, physical aids or devices (including but not limited to hearing aids, spectacles, contact lenses, external prostheses and orthotics etc) which do not fall within our definition of a surgical appliance other than as listed in your table of benefits. Any consultations relating to these are also not covered.
Developmental problems, behavioural problems or learning difficulties	We do not pay for treatment which is in any way related to learning difficulties, behavioural problems or delay in a child’s development.	Neurodevelopmental disorders We do not pay for treatment, following diagnosis, of adult or childhood neurodevelopmental disorders including but not limited to dyslexia, dyspraxia, autism, ADHD or neurodevelopmental delay. Please note: You will be covered for the assessment of neurodevelopmental disorders as detailed in your table of benefits.
Hormone replacement therapy and bone densomitry	We do not pay for Hormone Replacement Therapy (HRT) or bone densitometry unless the bone densitometry is recommended by your specialist to help determine or assess your condition as part of eligible treatment which we have agreed in writing and in advance. We will require full clinical details from your specialist. Please note: We will pay for remote consultations related to women’s health concerns with a specialist gynaecologist as specified in your table of benefits	Removed
Temporary relief of symptoms	We do not pay for treatment intended to provide temporary relief of symptoms or for the ongoing management of a condition.	Removed
Treatment for which others may be responsible	We do not pay any expenses which you have claimed or can claim from any other insurance or source. If another insurer provides cover, we will negotiate with them to make sure both companies pay their share of the claim. You must tell us in writing as soon as possible about any claim or right of legal action, against any other person that arises from the claim under this policy. You must keep us fully informed of any developments. If we ask you, you must take all steps to include the amount of benefit you are claiming from us under this policy in your claim against the other person. We can take over and defend or settle any claim or prosecute any claim, in your or your dependant’s name for our own benefit. We will decide how to carry out any proceedings and settlement.	Removed
Unrecognised providers or treatment facilities	We do not pay charges for treatment provided by a specialist, practitioner, physiotherapist, complementary practitioner and/or supplier of services we do not recognise as being qualified to provide the type of treatment you need or for treating the medical condition you have.	We do not pay for treatment carried out by a provider who we do not recognise as being qualified and/or registered to provide the type of treatment you need or for treating the medical condition you have. We do not pay for treatment with sports therapists, massage therapists, or anyone who does not meet our definition of a practitioner or complementary practitioner. We do not pay for any treatment carried out by you, your spouse, parents or children.

Scheme Year 2022

The below changes will come into effect from 1st January 2022

New Benefit	Benefit limit	Benefit wording
Outpatient practitioner appointments	Full cover	We will pay within your overall outpatient limit for consultations with a dietician, nurse, orthoptist, podiatrist or speech therapist following specialist referral. The practitioner must be registered with the correct governing body for their field, and meet our definition for a practitioner
Practitioner or specialist recommended orthotics	£500 per lifetime	We will pay up to £500 per scheme lifetime towards medically necessary orthotics, when these are recommended by a practitioner or specialist.
NHS oral cancer cash benefit	£600 per month	In the event that you elect to receive oral chemotherapy or targeted therapies via the NHS as an outpatient, we will pay an NHS cancer cash benefit of £600 per month whilst you receive such treatment.
Cancer outpatient mental health	£1,000 per scheme year	We will pay up to £1,000 per scheme year on GP, specialist or self-referral for outpatient mental health treatment required as a direct result of eligible cancer treatment. Mental health treatment is only covered if it is provided by a psychological therapist or psychiatrist.
Cancer additional services	Full cover	We will pay in full for the cost of external prosthesis, wigs, scalp cooling treatment and medical tattooing for reconstructive purposes only when recommended by your specialist and required as a direct result of eligible cancer treatment. For wigs and medical tattooing, this benefit is available on a pay and claim basis only.
Pregnancy and childbirth	Full cover for specified treatments	We will pay for the following specified obstetric procedures / treatment: pelvic girdle pain in pregnancy miscarriage or when the foetus has died and remains with the placenta in the womb still birth hydatidiform mole (abnormal cell growth in the womb) ectopic pregnancy (foetus growing outside the womb) Diastasis recti or Rectus Abdominis (splitting of the abdominal muscles during pregnancy) post-partum haemorrhage (heavy bleeding in the hours and days immediately after childbirth) retained placental membrane (afterbirth left in the womb after the delivery of the baby) eligible mental health treatment for post-natal depression subject to the conditions and limitations set out in the mental health benefit. medically essential caesarean section where this is an inevitable consequence of a complication to the current pregnancy. complications following any of the above conditions. flare up of a non-pregnancy related medical condition that has been made worse by pregnancy We will require full clinical details from your specialist before we can give our decision on cover. In the event that the newborn requires immediate treatment as a result of an eligible caesarean section, this should be administered by the NHS free of charge. If the newborn is not entitled to NHS care and is not accepted as a dependant on the scheme we will pay for treatment for up to 7 days following the birth, to allow you time to make alternative arrangements. In cases where they are accepted as a member of the scheme they will only be entitled to benefits outlined in the benefits table and will be subject to the exclusions listed within the scheme.
Dental and oral treatment	Full cover for specified treatments	We will pay for the following specified oral surgical operations carried out by a specialist: surgically remove a complicated, buried, infected or impacted tooth root apicectomy or removal of the tip of a tooth’s root enucleation of a cyst of the jaw (removing a cyst from the jaw bone) surgical drainage of a fascial space (tracking) abscess putting a natural tooth back into a jaw bone after it is knocked out or dislodged in an accident treatment of facial and mandibular fractures
Treatment for disorders of the eye	Full cover for specified treatments	We will pay for eligible acute treatment of the following conditions: cataracts detached retina surgical correction of a squint drooping Eyelids (ptosis) – We will only provide benefit for ptosis (drooping eyelids), if your optometrist identifies visual impairment and you are referred by your general practitioner or optician to a consultant ophthalmologist wet aged related macular degeneration, where we will pay for a short course of treatment following initial diagnosis
Rehabilitation	Limited cover	We will pay up to 28 days of inpatient, daycase and/or outpatient rehabilitation treatment which is intended to restore health or mobility with the aim of returning you to independent living. The rehabilitation must be referred by a specialist and be an integral part of eligible treatment. Treatment must take place within 12 months of you having been deemed medically fit to commence rehabilitation by your specialist.
Long COVID benefits	Combined limit of £5,000 per scheme year (up to £15,000 per lifetime)	The below benefits will be paid for when treatment is required as a result of COVID-19 (commonly referred to as 'long COVID'). The benefits have a combined limit of £5,000 per scheme year up to a maximum of £15,000 per lifetime. Outpatient consultations and diagnostics We will pay up in full for: Outpatient consultations with a specialist following GP referral Outpatient diagnostics and investigations following GP or specialist referral Outpatient treatment following specialist referral Cover is subject to our reasonable and customary fees. Outpatient, daycase and inpatient treatment We will pay for hospital and specialist fees, for outpatient, daycase and inpatient treatment. Please note cover is not available for acute treatment of COVID-19, including treatment in an intensive care unit, high dependency unit, acute ward setting or NHS hospital. Outpatient mental health treatment We will pay up to £1,500 per scheme year, for outpatient consultations for eligible mental health conditions, following GP or self-referral, when treatment is required as a result of long COVID. If your referral is to a psychological therapist we will arrange a telephone based clinical assessment with a senior psychological therapist from our mental health network provider, who will help organise the most effective treatment for you. This could include face to face therapy, guided self-management or specialist referral. Where treatment with a psychological therapist occurs outside our network provider, it must be delivered under the direct supervision of a consultant psychiatrist. Outpatient physiotherapy We will pay up to £500 per scheme year for outpatient physiotherapy following GP or self-referral, when treatment is required as a result of long COVID. If this is a self-referral, we will arrange a telephone based clinical assessment with a senior physiotherapist, who will help organise the most effective treatment for you. This could include face to face physiotherapy, guided self-management or specialist referral. The telephone based clinical assessment will not be subject to any excess, if one applies, however it will be applied to subsequent treatment should this be required. We will continue to monitor your progress by liaising with your treatment provider and authorise additional treatment where necessary and eligible. If treatment takes place outside our physiotherapy network, the physiotherapist must still be recognised by us for benefit purposes. Outpatient complementary therapies We will pay up to £250 per scheme year for chiropractic treatment, osteopathy and acupuncture, following GP or specialist referral, when treatment is required as a result of long COVID. You must be referred to a complementary practitioner we have recognised for benefit purpose.
Benefits changes	Previous wording	New wording
Self-referral for suspected breast cancer	Outpatient consultations with a specialist on self-referral for breast cancer symptoms We will pay within your overall outpatient limit for self-referred* consultations and investigations for breast cancer symptoms. If a diagnosis of breast cancer is made, cover for eligible treatment will be subject to any limits as detailed in your cancer treatment benefit. *Please note, cover for self-referral is subject to the medical underwriting on your scheme	Outpatient consultations with a specialist on self-referral for breast, bowel and prostate cancer symptoms We will pay within your overall outpatient limit for self-referred* consultations and investigations for breast, bowel or prostate cancer symptoms. If a diagnosis of cancer is made, cover for eligible treatment will be subject to any limits as detailed in your cancer treatment benefit. *Please note, cover for self-referral is subject to the medical underwriting on your scheme
Mental health treatment	We will pay up to a maximum of £15,000 per scheme year for medically necessary outpatient, daycase or inpatient treatment, in an NHS or private psychiatric unit for mental health conditions which, we agree are eligible in writing and in advance. All treatment must be under the direct control of a consultant psychiatrist. Without written authorisation we may not pay any benefit. Where treatment is with a psychological therapist, this must be approved by us in advance and in writing. You must have been referred by and under the direct control of a psychiatrist. Please note: Your cover is designed to provide help for short or medium-term medical treatment that restores you back to health. Mental health conditions are often long term in nature and may become chronic conditions, for which on-going cover will not be available on your scheme. Should your specialist/psychological therapist recommend that treatment will be required in excess of 10 sessions the nursing team will provide guidance on making other arrangements for continued treatment after this period. Any extension in cover will be subject to a full clinical review and assessed on a case by case basis – full clinical details will be required from your treating specialist.	We will pay a combined limit of £15,000 per scheme year for medically necessary outpatient, daycase or inpatient treatment, in an NHS or private psychiatric unit for mental health conditions which, we agree are eligible in writing and in advance. Outpatient treatment We will pay in full for outpatient consultations for eligible mental health conditions following GP or self-referral. If your referral is to a psychological therapist we will arrange a telephone-based clinical assessment with a senior psychological therapist from our mental health network provider who will help organise the most effective treatment for you. This could include face to face therapy, guided self-management or specialist referral. Where treatment with a psychological therapist occurs outside our network provider it must be delivered under the direct supervision of a consultant psychiatrist. Please refer to the ,metal health pathway for further information. Please note, cover for self-referral is subject to the medical underwriting on your scheme and Under 18’s will require a referral letter from their own GP. Inpatient and daycase treatment We will pay up to a maximum of 28 days per scheme year for eligible inpatient and daycase mental health treatment. All treatment must be under the direct control and supervision of a consultant psychiatrist, and must be authorised by us in advance and in writing.
NHS cash benefit for NHS hospital inpatient and daycase treatment	CORE In the event that you are admitted to an NHS hospital, or you elect to receive free treatment through the NHS we will pay an NHS cash benefit of £200 per day or night (upto a maximum of 100 days/nights per scheme year), for inpatient or daycase treatment. This benefit will only apply to claims for daycase or inpatient treatment that would otherwise have been eligible for benefit under your scheme. The benefit would be paid to you on completion of your treatment and receipt of the necessary documents, which must be submitted within six months of your treatment date. If you require further information on how to access this benefit, please call on 0208 481 7823. BOOST In the event that you are admitted to an NHS hospital, or you elect to receive free treatment through the NHS we will pay an NHS cash benefit of £300 per day or night (upto a maximum of 100 days/nights per scheme year), for inpatient or daycase treatment. This benefit will only apply to claims for daycase or inpatient treatment that would otherwise have been eligible for benefit under your scheme. The benefit would be paid to you on completion of your treatment and receipt of the necessary documents, which must be submitted within six months of your treatment date. If you require further information on how to access this benefit, please call on 0208 481 7823.	CORE In the event that you are admitted to an NHS hospital, or you elect to receive free treatment through the NHS we will pay an NHS cash benefit of £200 per day or night, for inpatient or daycase treatment. This benefit will only apply to claims for daycase or inpatient treatment that would otherwise have been eligible for benefit under your scheme. The benefit would be paid to you on completion of your treatment and receipt of the necessary documents, which must be submitted within six months of your treatment date. If you require further information on how to access this benefit, please call on 0208 481 7823. BOOST In the event that you are admitted to an NHS hospital, or you elect to receive free treatment through the NHS we will pay an NHS cash benefit of £300 per day or night, for inpatient or daycase treatment. This benefit will only apply to claims for daycase or inpatient treatment that would otherwise have been eligible for benefit under your scheme. The benefit would be paid to you on completion of your treatment and receipt of the necessary documents, which must be submitted within six months of your treatment date. If you require further information on how to access this benefit, please call on 0208 481 7823.
Private ambulance charges	We will pay up to a maximum of £200 per scheme year for transport by a private ambulance, operated by a recognised private ambulance service to or from a hospital when ordered for medical reasons.	We will pay in full for transport by a private ambulance to and/or from a hospital when ordered for medical reasons.
Home nursing	Home nursing We will pay for home nursing charges for registered nurses if recommended by a specialist and where treatment is: as a result of eligible private inpatient hospital treatment medically necessary and without it you would be required to remain as an inpatient. needed for medical reasons. (i.e. not social or domestic) under the direct supervision of a specialist We will need full clinical details before we give our authorisation and you must have our written agreement before treatment starts. Home nursing provided by a community mental health team is not covered by the scheme.	Home healthcare We will pay in full for home nursing charges for registered nurses when recommended by a specialist and where treatment is: medically necessary and without it you would have to receive treatment as an inpatient or daycase admission needed for medical reasons (i.e. not social or domestic reasons) under the direct supervision of a specialist Mental health treatment delivered at home or in the community is not covered by the scheme.
Wording changes	Previous wording	New wording
AIDS/HIV	We do not pay for treatment for or arising Human Immunodeficiency Virus or AIDS or any related disease or illness.	Removed
Birth control, contraception, sexual problems and sex changes	We do not pay for: any treatment needed because of male or female birth control, including sterilization or reversal of same, termination of pregnancy, sexual problems (including impotence) whatever the cause any type of investigations into fertility, fertility treatment or any pregnancy arising from any fertility treatment assisted reproduction, surrogacy, harvesting of donor eggs or donor insemination sex change or gender reassignment operations or any treatment needed to prepare for or recover from these operations (for example psychological counselling).	Birth control and contraception We do not pay for: birth control sterilisation and/or reversal termination of pregnancy Please note: we will pay for remote consultations related to women’s health concerns with a specialist gynaecologist as specified in your table of benefits. Fertility treatment We do not pay for: any type of fertility investigations fertility treatment assisted reproduction, surrogacy, harvesting of donor eggs or donor insemination sperm collection and storage complications following any of the above Please note: We will pay for remote consultations related to women’s health concerns with a specialist gynaecologist as specified in your table of benefits Gender dysphoria We do not pay for any treatment of gender dysphoria, or any treatment arising from or relating to gender dysphoria. Sexual dysfunction We do not pay for any treatment required due to sexual dysfunction, sexually transmitted infections or sexual problems, whatever the cause. Please note: we will pay for remote advice consultations related to women’s health concerns with a specialist gynaecologist as specified in your table of benefits.
Congenital conditions	We do not pay for treatment for abnormalities which you have had from birth except for emergency operations carried out within 14 days of birth. We do not pay for treatment related to tongue-tie or cleft lip palates.	Removed
Chronic conditions	Treatment of chronic conditions. By this we mean a disease, illness or injury which has at least one of the following characteristics: it needs ongoing or long term monitoring through consultations, examinations, check-ups and/or tests it needs ongoing or long term control or relief of symptoms it continues indefinitely it comes back or is likely to come back you need to be rehabilitated or specially trained to cope with it it has no known cure Please note: this will apply to all medical conditions, whether or not a diagnosis has been made We will pay for eligible acute conditions related to a chronic condition (this does not apply to mental health conditions). For example, we pay for treatment following a heart attack arising out of chronic heart disease. However, many chronic conditions are of a relapsing and remitting nature, requiring management of recurrent episodes where symptoms deteriorate - e.g. multiple sclerosis, Crohn’s disease, long-term depressive illness, psoriasis etc. The relapses are part of the normal illness course and therefore cannot be classed as acute complications of the disease and are not eligible for benefit. Please note: in some cases it might not be clear at the time of treatment that the disease, illness or injury being treated is a chronic condition. We may not pay the ongoing costs of continuing, or similar treatment even where we have previously paid for this type of or similar treatment. As we expect an acute condition to resolve completely within three months, we would begin to consider any condition lasting longer than this as chronic. Please note there is some cover for Chronic conditions, up to £1,000 per scheme year. Please refer to benefit note R in the table of benefits boost for further information.	We do not pay for treatment of chronic conditions. By this we mean any medical condition which has at least one of the following characteristics: it needs ongoing or long-term monitoring through consultations, examinations, check-ups and/or tests it needs ongoing or long-term control or relief of symptoms it requires rehabilitation or for you to be specially trained to cope with it it continues indefinitely it has no known cure it comes back or is likely to come back. Please note: this will apply to all medical conditions, whether or not a diagnosis has been made. Exception: We will pay for eligible treatment arising out of a chronic condition, or for treatment of acute symptoms of a chronic condition that flare up. However, we only pay if the treatment is likely to lead quickly to a complete recovery or to you being fully restored to your previous state of health, without you having to receive prolonged treatment. For example, we pay for treatment following a heart attack arising out of chronic heart disease. This exception does not apply to treatment of a mental health condition. Please note: in some cases it might not be clear, at the time of treatment, that the disease, illness or injury being treated is a chronic condition. We are not obliged to pay the ongoing costs of continuing, or similar, treatment. This is the case even where we have previously paid for this type of or similar treatment. Please note this exclusion does not apply to the treatment of cancer. Please note there is some cover for chronic conditions, up to £1,000 per scheme year. Please refer to benefit note R in the table of benefits boost for further information.
Cosmetic treatment	We do not pay for any form of plastic or reconstructive surgery, or scar revision, even when required for psychological reasons, unless it is medically necessary as a direct result of you having an accident or because of other surgery or cancer, which itself would have been covered under the scheme. We will only pay if this was part of the original eligible treatment from the accident or cancer, and you have obtained our written authorisation before receiving the treatment. We do not pay for breast enlargement or reduction or any treatment or procedure to change the shape or appearance of your breast(s) whether or not it is required for medical or psychological reasons, for example back ache or enlarged breasts in males.	We do not pay for any treatment to change your appearance even when required for psychological reasons. We do not pay for any treatment, including surgery: where the intention of treatment, whether directly or indirectly, is the reduction or removal of healthy, surplus or fat tissue (for example, weight reduction surgery / treatment) where the aim is to aesthetically enhance the appearance of the face or body where no functional condition is present (for example, botox, fillers or asymptomatic rhinoplasty) Exception: we will pay for medically necessary treatment to restore your appearance in the following circumstances: where it results from an eligible underlying disease process following eligible treatment (including cancer treatment) where the condition is causing a functional problem Please note: we use NHS guidance as a benchmark for deciding whether the exceptions above are eligible for cover. All requests for cover must be submitted in writing with supporting medical information.
Dental or oral treatment	We do not pay for dental or oral treatment. We do not pay for the provision of dental implants or dentures, repair or replacement of damaged teeth (including crowns, bridges, dentures or any dental prostheses). We do not pay for the management of or treatment (including surgical operations) of jaw shrinkage or loss as a result of dental extractions or gum disease. We also do not pay for surgical operations for the treatment of bone disease when related to gum disease or tooth disease or damage. Exception: we will pay for surgical operations carried out by your specialist to: put a natural tooth back into a jaw bone after it is knocked out or dislodged in an accident treat irreversible bone disease involving the jaws which cannot be treated in any other way, but not if it is related to gum disease, tooth disease or damage surgically remove a complicated, buried or impacted tooth root, for example an impacted wisdom tooth.	We do not pay for any dental or oral treatment other than listed in your table of benefits.
Dialysis	We do not pay for supportive treatment for chronic kidney failure or kidney failure which cannot be cured, including dialysis. Exception: we will only pay for dialysis to treat acute reversible kidney failure or immediately before or after an eligible kidney transplant.	We do not pay for treatment for or associated with dialysis, unless it is required as a complication in the short term following eligible treatment.
Eyesight correction	We do not pay for treatment to correct your sight, for example long or short sight or failing eyesight due to ageing, or to change the refraction of one or both eyes. We do not pay for routine eye examinations, contact lenses, spectacles or laser eye procedures such as refractive keratotomy (RK) and photorefractive keratectomy (PRK).	We do not pay for treatment to correct your sight other than as specified in your table of benefits.
General practitioner appointments		We do not pay for any GP consultations or visits other than those specified in your table of benefits. We do not pay for any charges for the completion of claim forms or referral letters, unless we have requested these specifically to assess your claim.
Pandemic and/or epidemic		We do not pay for treatment for or arising from pandemic and / or epidemic disease. Please note, you may be able to claim NHS COVID Cash Benefit, if this is detailed in your table of benefits and you will be covered for treatment of Long COVID as detailed in your COVID-19 explained.
Pregnancy and childbirth	We do not pay for treatment for, or any condition arising from pregnancy, childbirth or termination of pregnancy except where childbirth complications arise. This includes conditions such as: pre-eclampsia eclampsia pregnancy induced hypertension treatment of an embryo or foetus. Exception: We will pay for treatment of the following conditions: miscarriage or when the foetus has died and remains within the placenta in the womb hydatidiform mole (abnormal cell growth in the womb) ectopic pregnancy (foetus growing outside the womb) post-partum haemorrage (heavy bleeding in the hours and days immediately after childbirth) retained placental membrane (afterbirth left in the womb after delivery of the baby) complications following any of the above conditions medically essential caesarean section delivery. However we need full clinical details from your specialist before we can give our decision.	We do not pay for any treatment related to pregnancy or childbirth, other than as specified in your table of benefits.
Convalescence, rehabilitation and general nursing care	We do not pay for private hospital accommodation if it is primarily used for any of the following purposes: convalescence, rehabilitation, supervision or any other purpose other than to receive eligible treatment home nursing unless we have agreed this as part of our healthcare services programme for domestic and/or social rather than medical reasons receiving treatment from a physiotherapist or complementary practitioner.	We do not pay for treatment if it is primarily used for domestic and/or social reasons.
Sleep disorders and problems	We do not pay for treatment for or arising from sleep problems or disorders such as sleep apnoea, snoring or any other sleep-related breathing problem.	Removed
Transplants and adoptive cell transfer therapies	We do not pay for any form of transplant surgery, treatment or complications related to, or resulting from, this type of surgery. We do not pay for cost relating to autologous, allogenic or syngeneic bone marrow donation including removal, transportation, storage or reintroduction of any stem cells and any treatment associated with this. Exception: We will pay for skin or corneal grafts when eligible for benefit.	We do not pay for any transplants, adoptive cell transfer therapies and/or gene therapy, complications related to, or resulting from these treatments. This includes, but is not limited to CAR T cell therapy, tumour infiltrating lymphocyte therapy and stem cell/bone marrow treatments. We also do not pay for: donor costs harvesting storage administration and/or any complications/treatment arising from any of the above Exception: We will pay for recipient costs for skin or corneal grafts when eligible for benefit

Scheme Year 2021

The below changes will come into effect following the schemes renewal on 1st January 2021.

Scheme change	Previous levels	New levels
Levels of cover	Essential, Core, Boost	Core, Boost
Scheme wording change	Previous wording	New wording
Dependant	- a member’s partner and a member’s unmarried dependent children if under the age of 21 or under the age of 25 and in full time education. If a member gets divorced their husband or wife will no longer be considered as a dependant for the purposes of this scheme.	- a member’s partner and a member’s unmarried dependent children if under the age of 25. If a member gets divorced their husband or wife will no longer be considered as a dependant for the purposes of this scheme.

Scheme Year 2020

The below changes will come into effect following the schemes renewal on 1st January 2020.

Benefit change	Previous wording	New wording
Mental Health Treatment (all levels)	Outpatient, daycase and Inpatient treatment. When eligible and approved in advance up to a maximum of £10,000 in any one year of cover.	Outpatient, daycase and Inpatient treatment. When eligible and approved in advance up to a maximum of £15,000 in any one year of cover.
Overall benefit limit (Core level only)	Benefits are subject to an overall benefit limit of £75,000 per person per year of cover.	Benefits are subject to an overall benefit limit of £80,000 per person per year of cover.

Benefit change

Previous wording

New wording

Mental Health Treatment
(all levels)

Outpatient, daycase and Inpatient treatment. When eligible and approved in advance up to a maximum of £10,000 in any one year of cover.

Outpatient, daycase and Inpatient treatment. When eligible and approved in advance up to a maximum of £15,000 in any one year of cover.

Overall benefit limit (Core level only)

Benefits are subject to an overall benefit limit of £75,000 per person per year of cover.

Benefits are subject to an overall benefit limit of £80,000 per person per year of cover.

Scheme Year 2019

The below change has come into effect for levels; essential, core and boost for the new scheme year from 1st January 2019.

New Benefit	Benefit Limit	Benefit Note
Virtual GP	N/A	As part of your CGG Services Healthcare Scheme you have access to a virtual GP service, called TrustDoc24 which is provided by Medical Solutions. This service can be accessed 24/7, 365 days a year by phone on: 0345 319 4129 It can also be accessed via the app (eConsultation service is available Mon-Fri 08:00-22:00, Sat 08:00-20:00, Sun 10:00-18:00, excluding bank holidays). For further information on the service click here, and for details on how to save the app click here. Please note, during the phone call or eConsultation you will need to provide Medical Solutions with your employer’s name, CGG Services, in order to access the service. Should Medical Solutions refer you onto a specialist, please contact us on your help line number 0208 481 7823 to check if this is eligible under your scheme. Any onward referrals are subject to your scheme underwriting, personal exclusions (if applicable) and general scheme exclusions. Should further information on your past medical history be required we will need your consent to contact your NHS GP.

New Benefit

Benefit Limit

Benefit Note

Virtual GP

N/A

As part of your CGG Services Healthcare Scheme you have access to a virtual GP service, called TrustDoc24 which is provided by Medical Solutions.

This service can be accessed 24/7, 365 days a year by phone on:

0345 319 4129

It can also be accessed via the app (eConsultation service is available Mon-Fri 08:00-22:00, Sat 08:00-20:00, Sun 10:00-18:00, excluding bank holidays). For further information on the service click here, and for details on how to save the app click here.

Please note, during the phone call or eConsultation you will need to provide Medical Solutions with your employer’s name, CGG Services, in order to access the service.

Should Medical Solutions refer you onto a specialist, please contact us on your help line number 0208 481 7823 to check if this is eligible under your scheme. Any onward referrals are subject to your scheme underwriting, personal exclusions (if applicable) and general scheme exclusions. Should further information on your past medical history be required we will need your consent to contact your NHS GP.

May 2018

The below changes have come into affect from May 2018.

	Amendment
Data Protection	The Data Protection page has been updated in line with the new General Data Protection Regulation (GDPR) legislation that came into effect on 25th May 2018. The Data Protection page has been changed to Healix Privacy Notice.
Phone Line	The claims line is now closed on a Saturday during bank holiday weekends. The new opening hours are: Monday-Friday 08:00-18:00 (excl. bank holidays) Saturday 08:00-13:00 (excl. bank holiday weekends)

Amendment

Data Protection

The Data Protection page has been updated in line with the new General Data Protection Regulation (GDPR) legislation that came into effect on 25th May 2018.

The Data Protection page has been changed to Healix Privacy Notice.

Phone Line

The claims line is now closed on a Saturday during bank holiday weekends.

The new opening hours are:

Monday-Friday 08:00-18:00 (excl. bank holidays)
Saturday 08:00-13:00 (excl. bank holiday weekends)

Scheme Year 2018

With effect from the 1st January 2018, three new levels of cover; Essential, Core and Boost have been introduced to this scheme.

Scheme Year 2017

The below changes came into effect for the new scheme year from 1st January 2017.

Benefits wording changes	Previous wording	New wording
Preventative Surgery (Breast Cancer)	This scheme is designed to offer you cover for medically necessary diagnosis and treatment. This means you will not be covered for: normal screening such as breast screens genetic tests to see whether you are likely to get cancer. treatment, such as removal of a breast, carried out solely to prevent the development of cancer. vaccines to prevent the development or recurrence of cancer, for example vaccinations for the prevention of cervical cancer.	If you are being treated for cancer we may pay for medically necessary genetically-based tests to evaluate future risk of developing further cancers, and we will pay for a mastectomy to a healthy breast in the event that you have been diagnosed with cancer in the other breast and your specialist indicates that prophylactic surgery is medically necessary and will be carried at the same time as surgery to the diseased breast. You must have our written agreement before you have tests, procedures or treatment and we will need full clinical details from your specialist before we can give our decision. For more details- please see Cancer Cover Explained

Benefits wording changes

Previous wording

New wording

Preventative Surgery (Breast Cancer)

This scheme is designed to offer you cover for medically necessary diagnosis and treatment. This means you will not be covered for:

normal screening such as
breast screens
genetic tests to see whether you are likely to get cancer.
treatment, such as removal of a breast, carried
out solely to prevent the development of cancer.
vaccines to prevent the development or recurrence of cancer, for example vaccinations for the
prevention of cervical cancer.

If you are being treated for cancer we may pay for medically necessary genetically-based tests to evaluate future risk of developing further cancers, and we will pay for a mastectomy to a healthy breast in the event that you have been diagnosed with cancer in the other breast and your specialist indicates that prophylactic surgery is medically necessary and will be carried at the same time as surgery to the diseased breast.
You must have our written agreement before you have tests, procedures or treatment and we will need full clinical details from your specialist before we can give our decision.

For more details- please see Cancer Cover Explained

Scheme Year 2016

The below changes have come into effect from 1st January 2016 for the new scheme year.

Benefits wording changes	Previous wording	New wording
Outpatient Physiotherapy on GP or specialist referral	We will pay in full fees for outpatient physiotherapy following specialist or GP referral. We will pay the costs of an initial assessment followed by a maximum of three further sessions if required and pre-authorisation has been obtained from us. If further sessions are required, you must contact the Helpline with details of your proposed treatment plan from the physiotherapist to receive pre-authorisation.	We will pay for outpatient physiotherapy following GP or specialist referral to a physiotherapist we have recognised for benefit purposes. We will pay the costs of an initial assessment followed by three further sessions if required and pre-authorisation has been obtained from us. If further sessions are required, you must contact us on 0208 481 7823 with details of your proposed treatment plan from the physiotherapist to receive pre-authorisation.
Outpatient Physiotherapy on self referral through our Provider Network	We will pay in full fees for outpatient physiotherapy on self-referral when treatment is delivered by a Healix Physiotherapy Network Provider. For assistance in finding a network provider please contact the helpline and we will help find one at a location convenient to you.	We will pay in full for outpatient physiotherapy when treatment is provided by our physiotherapy network provider following referral by us. You may contact the Claims Helpline without the need for referral from your GP and a nurse will assess your symptoms and help organise the most effective treatment. If appropriate, we will arrange a physiotherapy referral within 24 hours and continue to monitor your progress by liaising with your treatment provider and assess whether you require further treatment or are ready to be discharged.
Oncology Treatment(now referred to as Cancer Treatment)	We will pay in full for inpatient, daycase or outpatient treatment for a diagnosed malignancy until treatment is deemed, by us, to be palliative. If you require ongoing or continuing treatment that is palliative, you will receive written notification of when benefit will no longer be payable. Where possible, the nursing team will also provide guidance on making other arrangements for continued treatment. For more information please contact the nursing team on 0208 481 7823.	We will pay in full for active inpatient, daycase or outpatient treatment for a diagnosed malignancy. This includes diagnostic tests, surgery, chemotherapy and radiotherapy. Please note you must contact us before your treatment starts. For further information on the cover available to you for cancer treatment please see section Cancer Cover Explained. For more information please contact the nursing team on 0208 481 7823.
Other wording changes	Previous wording	New wording
Requests for additional information	We may ask you to provide information to help us assess your claim. For example, we may ask you for one or more of the following: Medical reports and other information about the treatment for which you are claiming. If we request a medical report from your specialist and they charge for providing this we will pay the cost Results of an independent medical examination we may ask you to undergo. We will pay for the cost of any independent medical examination we require you to have Original accounts and invoices in connection with your claim including any related treatment cost covered by your excess. Please read this carefully before you commit yourself to any costs and follow the How to claim summary when claiming. If you are unsure about whether or not you are covered please contact us on 0208 481 7823, we will be happy to advise you.	We may ask you to provide information to help us assess your claim. For example we may ask you for one or more of the following: Medical reports and other information about the treatment for which you are claiming. If we request a medical report from your specialist and they charge for providing this we will pay the cost. Results of an independent medical examination or second opinion we may ask you to undergo with a consultant. We will pay for the cost of any independent medical examination or second opinion we require you to have and we will authorise this in writing, in advance. Results of any second opinion you have independently sought to obtain eligible treatment under the care of another consultant. On such occasions we may additionally request our own, independent, second opinion from an expert in that field to assess eligibility of cover. We will pay the costs of any second opinion we organise on your behalf, this includes the cost of the consultation and any tests undertaken as a result of that consultation. Original accounts and invoices in connection with your claim.
Second Opinions	Please note: we will only pay for an independent medical examination or second opinion from a specialist if we deem it to be medically necessary and we have authorised this in advance and in writing.	Should you decide that you would like to receive a second opinion to ensure you are fully confident with your specialists recommendations please contact us on 0208 481 7823 to discuss pre-authorisation. Our team of nurse case managers will be able to advise and support you through this process. Second opinions will be arranged with a consultant who is an expert in their field and whom we have recognised for the purposes of providing such second opinions. Following your second opinion one of our nurse case managers will contact you to discuss the suggested treatment plan and eligibility for benefit. Without written authorisation for a second opinion benefit will not be payable for any resulting treatment.
Chronic conditions	The purpose of this scheme is to help you with the costs of the treatment for an acute illness or injury, not to control or treat a long term (chronic) condition after its investigation and diagnosis. We define a chronic condition as a disease, illness or injury which has at least one of the following characteristics: it needs ongoing or long term monitoring through consultations, examinations, check-ups and/or tests it needs ongoing or long term control or relief of symptoms it continues indefinitely it comes back or is likely to come back you need to be rehabilitated or specially trained to cope with it it has no known cure. If after a full review of all the medical information available, a condition is considered to have become a chronic condition, you will be given written notification that the scheme will no longer pay benefits for the continuing or recurrent treatment of the chronic condition. You will also be given time to make other arrangements for continued treatment, and the scheme will assist you and your GP to transfer management of your chronic condition to the NHS.	The purpose of this scheme is to help you with the costs of the treatment for an acute illness or injury, not to control or treat a long term (chronic) condition. We define a chronic condition as a disease, illness or injury which has at least one of the following characteristics: it needs ongoing or long term monitoring through consultations, examinations, check-ups and/or tests it needs ongoing or long term control or relief of symptoms it continues indefinitely it comes back or is likely to come back you need to be rehabilitated or specially trained to cope with it it has no known cure. Please note: this will apply to all medical conditions, whether or not a diagnosis has been made We will pay for eligible acute conditions related to a chronic condition (this does not apply to mental health conditions). For example, we pay for treatment following a heart attack arising out of chronic heart disease. However, many chronic conditions are of a relapsing and remitting nature, requiring management of recurrent episodes where symptoms deteriorate - e.g. multiple sclerosis, Crohn’s disease, long-term depressive illness, psoriasis etc. The relapses are part of the normal illness course and therefore cannot be classed as acute complications of the disease and are not eligible for benefit. Please note: in some cases it might not be clear at the time of treatment that the disease, illness or injury being treated is a chronic condition. We may not pay the ongoing costs of continuing, or similar treatment even where we have previously paid for this type of or similar treatment. As we expect an acute condition to resolve completely within three months, we would begin to consider any condition lasting longer than this as chronic.
Exclusion	Previous wording	New wording
Palliative Treatment	Treatment for cancer once it becomes palliative in nature.	Exclusion has been removed.

Section 9: Glossary

The words and phrases below have the following meanings. They will appear in bold in this guide.

Active treatment

- Treatment of an acute medical condition that leads to recovery or restoration of a previous state of health.

Acute condition

Annual renewal date

- the anniversary of the start date each year or any other date which we and your employer may agree to in writing.

Benefit

- the benefits for which you are entitled as an individual under the scheme subject to the terms and conditions that apply to your membership including all exclusions.

Benefits

-the benefits for which you are entitled as an individual under the scheme subject to the terms and conditions that apply to your membership including all exclusions.

Biological therapies

Cancer

- a malignant tumour, tissues or cells, characterised by the uncontrolled growth and spread of malignant cells and invasion of tissue.

Chronic condition

Please refer to the chronic conditions exclusion.

Complementary practitioner

Acupuncture practitioners must be registered with the BMAS (British Medical Acupuncture Society), BacC (British Acupuncture Council), AACP (Acupuncture Association of Chartered Physiotherapists) or AAC (The Association of Acupuncture Clinicians)
Osteopaths must be registered with the GOsC (General Osteopathic Council)
Chiropractors must be registered with the GCC (General Chiropractic Council)

Daycase

- if you are required to occupy a hospital bed for one day, for medical reasons

Dependant

-a member’s partner (if a member gets divorced their husband or wife will no longer be considered as a dependant for the purposes of this scheme)

Dependants

-a member’s partner (if a member gets divorced their husband or wife will no longer be considered as a dependant for the purposes of this scheme)

Dialysis

The removal of waste matter from the blood by either:

haemodialysis, (through the use of a kidney machine or dialyser)
peritoneal dialysis (by introducing fluid into the abdomen to act as a filter).

Disorder

– a disturbance of function, structure or behaviour, resulting from genetic or environmental factors such as disease, illness or injury.

Emergency

Employer

- ABC who is named as your employer

End of life care

Gender Dysphoria

- The distress experienced as a result of the mismatch between the biological gender and the gender identity.

Gender Incongruence

The mismatch between the biological gender and the gender identity. For example, transgender or non binary individuals.

General Practitioner

- a registered medical practitioner in general practice.

GP

- a registered medical practitioner in general practice

High dependency unit

– special department within a hospital designed for patients who require advanced post-operative care and/or support for a single failing organ system.

High risk activities

Home healthcare

- visits from a qualified nurse to your home to give you expert/skilled nursing services under the control of a specialist.

Hospital

NHS hospital - a National Health Service hospital with facilities for medical and surgical treatment, as defined in Section 1.28 of the National Health Service Act 1977 or in any future law.

Inpatient

– if you are required to occupy a hospital bed for one night or more, for medical reasons.

Intensive care unit

– a specialised department within a hospital designed for patients who require support for two or more organ systems and/or advanced respiratory support.

Medical condition

style="margin: 0cm 0cm 0pt; line-height: normal;">– any physical, mental or psychological disorder, including disease, illness, injury, genetic disorders and behavioural conditions.

Medically necessary

– treatment that is considered to be:

In accordance with professional standards of medical practice in the United Kingdom
Clinically appropriate, in terms of type, frequency, extent, site and duration of treatment
Required for reasons other than the comfort or convenience of the patient or specialist.
Provided at an appropriate facility, in an appropriate setting and at an appropriate level of care for the treatment of the patient’s medical condition.
Provided only for an appropriate duration of time.
No more costly than an alternative treatment at least as likely to produce the same therapeutic or diagnostic results.

Members

- an employee covered under the scheme.

Mental health condition

- a disorder that affects your mind, mental function, emotions or behaviour whether the cause is organic, traumatic or reactive.

Outpatient

- if you do not require a hospital bed for your treatment or consultation.

Palliative care

– treatment that is aimed at slowing the growth of cancer and relieving side effects and symptoms of the treatment/disease.

Partner

- a member’s husband or wife, or the person the member lives with in a relationship similar to that of husband or wife, whether the same sex or not.

Physiotherapist

- a physiotherapist regulated by and registered as practicing with the Health Professions & Care Council and recognised by us.

Pre-existing condition

- any medical condition for which, in the five years before you joined the scheme:

you have received medication, advice or treatment, or
you have experienced symptoms whether the condition was diagnosed or not.

Private ambulance

- a purpose-built vehicle run by a recognised private ambulance service.

Prosthesis

style="margin: 0cm 0cm 0pt; line-height: normal;">– an artificial body part or device which is inserted during surgery.

Psychological therapist

we recognise the following as psychological therapists.

a psychologist who is:

Registered with the Health and Care Professions Council (HCPC);
Registered with the British Psychological Society (BPS) as a chartered Psychologist

a therapist who is:

An accredited member of the British Association of Counselling and Psychotherapy (BACP); or
An Accredited Member of the British Association for Behavioural and Cognitive Psychotherapies (BABCP); or
An Accredited Member of Scotland’s Professional Body for Counselling and Psychotherapy (COSCA); or
A practitioner who is registered with the United Kingdom Council for Psychotherapy (UKCP)

Registered nurse

- a nurse who is on the register of the Nursing and Midwifery Council (NMC) and holds a valid NMC personal identification number.

Related condition

- any medical condition which is reasonably considered to be related to another medical condition.

Specialist

- we consider a specialist to be:

a medical practitioner with full current registration with the General Medical Council or
a dentist with full current registration with the General Dental Council

and

a specialist in the treatment you are referred for (this is applicable to all specialities including anaesthetics and psychiatry)
has a certificate of Higher Specialist Training in their specialty that is issued by the Higher Specialist Training Committee of the appropriate Royal College or Faculty
is or has been a National Health Service consultant or dentist
has been recognised for benefit purposes as a specialist by Healix.

Start date

- the date the scheme starts as shown in the scheme schedule.

Surgical appliance

– an artificial device or an artificial body part which is a necessary part of your treatment or surgery - for example a knee brace after you have had ligament surgery.

The Scheme

- CGG Services Healthcare Scheme

Practitioner

- practitioner recognised by us and registered with the Health and Care Professions Council as:

an occupational therapist
an orthoptist
a speech and language therapist
a dietician or;
a nurse who is on the register of the Nursing and Midwifery Council (NMC) and holds a valid NMC personal identification number.

Treatment

- surgical or medical services (including diagnostic tests and consultations). This includes but is not limited to diagnostic tests, scans, and surgical procedures.

Treatments

- surgical or medical services (including diagnostic tests and consultations). This includes but is not limited to diagnostic tests, scans, and surgical procedures.

Trust Deed

- the trust deed (including the rules of the scheme) constituting the healthcare scheme, as amended from time to time.

Trustee, Trustees

- any trustee or trustees for the time being of the healthcare scheme.

United Kingdom

- England, Scotland, Wales and Northern Ireland.

Waiting Period

- a specified period of time that must pass before a benefit becomes eligible. The waiting period is calculated from the joining date of the scheme.

We, Us, Our

- Healix Health Services Ltd, Healix House, Esher Green, Esher, Surrey KT10 8AB.

You, Your

- the eligible member and his or her dependants if they are eligible.

Scheme

- CGG Services Healthcare Scheme

Pandemic

The fast spread of infectious disease to a large number of people in a given population within a short period of time, normally weeks.

Epidemic

more cases of a disease than would be expected for that disease in that area at that time

Member Zone

The Member Zone gives you access to the claims portal and displays all the benefits of your healthcare scheme in an app accessed via your smartphone, tablet or computer.

Member

- an employee covered under the scheme.